Experienced Senior Customer Success Manager – Strategic Account Services for Premium Beauty Sellers on Amazon
**Rewritten Job Description:**
Join careerzynith's Strategic Account Services Team as a Senior Customer Success Manager for Premium Beauty Sellers
At careerzynith, we're dedicated to shaping the future of our Strategic Account Services (SAS) program, and we're seeking a talented Senior Customer Success Manager to drive business growth for our most influential Sellers on the Amazon Store. As a key member of our team, you'll have the opportunity to build and execute strategic joint business plans with your Sellers, collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic, and conversion drivers, as well as operational improvement opportunities.
About careerzynith
careerzynith is a leading company in the industry, committed to delivering an optimal level of service to our Sellers through strategic insights and relentlessly high operational standards. Our team is passionate about growing Amazon's leading brands, and we're looking for like-minded individuals to join us on this exciting journey.
Key Responsibilities
As a Senior Customer Success Manager, you'll be responsible for driving Seller business growth by providing customized insights and recommendations, educating Sellers on relevant tools, products, and services, and delivering a positive experience with our program. Your key responsibilities will include:
- Business Growth:
- Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
- Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers.
- Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations.
- Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to drive customer success with Amazon.
- Implement and track metrics to record the success and quality of your portfolio of Sellers, using these metrics to guide your work and uncover hidden areas of opportunity.
- Seller Relationship Management:
- Build effective working relationships with your Sellers, serving as a trusted advisor and business advocate.
- Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
- Drive optimal program and Customer Success Manager satisfaction.
- Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.
- Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.
- Program Process Excellence:
- Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment.
- Improve team efficiency and optimize previously defined processes, managing initiatives and delivering critical solutions, improvements, and mechanisms.
- Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.
- Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.
- Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.
Essential and Preferred Qualifications
We're looking for a highly skilled and experienced Senior Customer Success Manager with a strong background in the Beauty industry, Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships. The ideal candidate will possess:
- BASIC QUALIFICATIONS:
- 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Bachelor's degree or equivalent.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Data Analysis: Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- PREFFERED QUALIFICATIONS:
- Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
- Communication and presentation skills.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
Career Growth Opportunities and Learning Benefits
As a Senior Customer Success Manager at careerzynith, you'll have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. We offer a range of learning benefits, including:
- Regular training and development programs to help you stay up-to-date with the latest industry trends and best practices.
- Opportunities to work with cross-functional teams and collaborate with other departments to drive business growth and innovation.
- A supportive and inclusive work environment that encourages open communication, creativity, and collaboration.
- A competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation.
- A comprehensive benefits package, including medical, financial, and other benefits.
Work Environment and Company Culture
careerzynith is committed to creating a diverse and inclusive workplace that values and celebrates individual differences. We're proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds. Our company culture is built on a foundation of collaboration, innovation, and customer obsession, and we're looking for like-minded individuals to join our team.
Compensation, Perks, and Benefits
Our compensation package reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a range of benefits, including equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and other benefits.
Conclusion
If you're a motivated and experienced Senior Customer Success Manager looking for a new challenge, we'd love to hear from you. Join our team at careerzynith and be part of shaping the future of our Strategic Account Services program. Apply now and take the first step towards a rewarding and challenging career with our company.