Experienced Customer Service Specialist – Government and Corporate Affairs
**Rewritten Job Description:**
Join the arenaflex Team: A World of Possibilities Awaits
Are you ready to embark on a new journey, both personally and professionally? Look no further than arenaflex, where we're dedicated to providing exceptional customer service and fostering a culture of inclusivity and diversity. As a Customer Service Specialist in our Government and Corporate Affairs team, you'll have the opportunity to grow your expertise, develop new skills, and advance your career in a dynamic and supportive environment.
Why You'll Love This Job
Our Customer Service Specialist role is a key member of the Corporate Affairs Team within the Government Affairs Division. As a valued member of our team, you'll have the chance to:
* Promote and sell air travel on arenaflex, helping us to connect people and communities around the world
* Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with ease
* Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
* Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
* Communicate new rules, policies, and procedures that would affect the customer, ensuring they have the information they need to make informed decisions
All You'll Need for Success
To excel in this role, you'll need:
* **Minimum Qualifications:**
+ A Bachelor's degree in a relevant field or equivalent experience/training
+ Excellent leadership, organizational, and customer contact skills
+ Knowledge of Native SABRE
+ Ability to be resourceful and creative at immediate problem resolution
+ Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
+ Satisfactory attendance required
* **Preferred Qualifications:**
+ Experience in customer service, sales, or a related field
+ Knowledge of airline operations, policies, and procedures
+ Ability to work in a fast-paced environment and adapt to changing situations
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:
* **Travel Perks:** Explore the world with us! You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* **Health Benefits:** On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more.
* **Wellness Programs:** We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
* **401(k) Program:** Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Feel Free to Be Yourself at arenaflex
At arenaflex, we're committed to creating an inclusive and diverse work environment where everyone feels valued and supported. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer service and want to be part of a dynamic and supportive team, we want to hear from you! Apply now to become a Customer Service Specialist in our Government and Corporate Affairs team and start your journey with arenaflex today.
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