ESSENTIAL DUTIES AND RESPONSIBILITIES
• Sourcing and securing freight, carriers, and customers utilizing creative methods including but not limited to: Internet searches (DAT, Internet Truck stop), Past Contacts, Website leads, and Business Development leads
• Creatively find new solutions for customers
• Develop opportunities from the Business Development Team
• Account management and growth of smaller assigned accounts by sourcing and securing opportunities from within each account.
• As primary contact for your customers, you will be responsible for managing the relationship between the customer and Gampac.
• Ensure accurate data capture, data integrity and system entry in all customer related functions.
• Effectively utilize data and problem-solving skills to proactively resolve customer issues.
• Create new customer account opportunities from prospecting to generating leads.
• Lead Associates including scheduling, time tracking, performance feedback, and training.
• Monitor current loads and proactively identify, communicate and resolve issues for customers.
• Support A/R in collections of past due invoices for your customers.
• Other duties as assigned.
SUPERVISION:
• N/A
RELATIONSHIPS
• Internal: Gampac Operations, Carrier Sales, Pricing, leadership and other sales associates.
• External: Manage the relationship with assigned current and new customers as well as qualified leads.
WORK ENVIRONMENT
• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
• Minimum of one (1) year of brokerage experience
• Basic understanding of brokerage operations and geographic freight markets
EDUCATION
• BA or BS degree or equivalent experience
CERTIFICATIONS/TRAINING
• N/A
LICENSES
• N/A
PREFERRED QUALIFICATIONS
• Basic understanding of brokerage operations and geographic freight markets
• Prior demonstration of effective negotiation skills
• Existing customer and/or carrier base is a plus
• Ability to work in a fast-paced team environment and possess independent work desires
• Detail-oriented and able to meet scheduled activity deadlines.
• Positive, influential communication skills
• Punctuality and a good work ethic are critical.
• Knowledge of Microsoft Office (Excel, Word, etc)
• Excellent customer service skills including the ability to effectively serve our customer’s needs.
This role is also eligible for Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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