Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.
Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.
Key Responsibilities
Sales Support
● Assist the sales team with sourcing apartment availability for new client requests.
● Communicate with apartment communities and partner providers to obtain pricing and
availability.
● Maintain relationships with TurnKey's nationwide partner network.
● Coordinate housing options that align with client requirements.
● Assist with proposal preparation and sales support activities.
Customer Service
● Serve as a primary point of contact for resident and client inquiries.
● Respond promptly to phone calls and emails from residents, clients, apartment
communities, and partners.
● Coordinate maintenance requests with apartment communities and vendors.
● Track service requests through completion and provide timely updates to residents and
clients.
Sales & Customer Service Coordinator Job Description
● Work closely with the Operations Team to ensure issues are resolved quickly and
professionally.
● Escalate urgent matters when appropriate.
Administrative Support
● Maintain accurate records within company systems.
● Document customer interactions and follow-up activities.
● Assist with operational projects and administrative tasks as assigned.
● Support cross-functional communication between Sales and Operations.
Qualifications
Required
● Minimum 2 years of customer service experience
● Fluent in spoken and written English
● Excellent verbal and written communication skills
● Comfortable communicating professionally by phone and email
● Strong organizational and multitasking abilities
● Ability to prioritize competing responsibilities in a fast-paced environment
● Strong attention to detail
● Ability to work independently while collaborating effectively with a remote team
● Proficient in Microsoft Office and web-based software platforms
Preferred
● Experience in property management, multifamily housing, corporate housing, hospitality,
or relocation services
● Previous experience supporting sales teams
● Experience working with CRM or property management software