Position Overview: The role of the Sales Coordinator is to serve as a critical link between Sales, Technical Support, and customers, ensuring a seamless sales and post-sales experience. This role combines customer-facing sales support with technical product knowledge to assist in quoting, order processing, product selection, and issue resolution. The Sales Coordinator supports the Life Sciences sales team while also providing technical guidance and coordination across internal teams. The salary range for this role is $55,000 - $70,000/ year.
Location: Remote, but preferred to be near Waterford, WI.
Job Type: Full-time, Remote
Key Job Responsibilities:
Support Sales team with quotes, proposals, order support, and follow-ups
Maintain and update CRM (Salesforce) and sales documentation
Manage pricing tools, price lists, and product configurations
Coordinate order entry, tracking, and delivery timelines with Customer Service
Assist with inventory coordination and product availability
Prepare reports, sales data, and pipeline updates
Serve as a point of contact for customer inquiries via phone, email, and chat
Provide basic to intermediate technical support and troubleshooting
Assist customers in product selection and application for lab water systems
Communicate pre-installation requirements and ensure customer readiness
Coordinate with service teams for installations, maintenance, and warranty support
Maintain product knowledge across lab water systems, consumables, and accessories
Assist in managing and updating product documentation, manuals, and training materials
Support product launches and distribution channel readiness
Assist in developing training materials for internal teams and customers
Support onboarding and product training for sales and service teams
Help create guides, videos, and troubleshooting resources
Ensure timely and effective communication across all stakeholders
Support continuous improvement of internal processes and customer experience
What You Bring to the Table:
Associate's or Bachelor's degree in business, Science or Technical field (or equivalent experience)
3 - 7+ years of experience in a Sales Support, Customer Service or Technical Support role within a technical or industrial environment
Experience working with ERP/ CRM systems, supporting customers, coordinating cross-functional teams and communication technical information
Self-Starter, Ability to work independently and strong organizational skills
What We Offer:
Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
401k with company match
Performance Bonus Plan
PTO and paid holidays
Supportive and Inclusive work culture
Community Involvement, Paid volunteer time and Flextime
Tuition Reimbursement
Balance of a collaborative & independent work environment
About Avidity Science: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is an ATS Company, a publicly traded company.
Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset – our people – and cultivate an environment that provides development opportunities to grow professionally.