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Job Summary
The Senior Access Management Analyst is responsible for managing and enhancing our Identity
Governance and Administration (IGA) processes. This role ensures secure, compliant, and efficient
access to critical systems across the Company and our network of urgent care centers. The Senior
Access Management Analyst will collaborate with teams across the Company such as urgent care
center teams, Operations, People, Finance and IT to maintain a secure and efficient identity and
access management (IAM) framework, supporting multi-market onboarding and application specific access management needs.
Qualifications
Education Required:
• Bachelor’s degree in computer science, Information Technology, or related field
• Experience may be accepted in lieu of a degree.
Licenses/Certifications Required:
• Certifications such as SailPoint Certified Engineer, Okta Certified Professional, or equivalent
Work Experience Required:
• 3+ years of experience in Identity Governance and Administration (IGA), including user
lifecycle management.
• Strong working knowledge of IGA platforms such as SailPoint, Saviynt, or similar tools.
• Experience with IAM solutions such as Okta and Microsoft Entra, including workflows and
integrations.
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
• Experience working in the healthcare industry with systems like EMRs (Electronic Medical
Records) or other clinical applications.
Knowledge of Active Directory, Azure AD, and cloud security best practices.
• Familiarity with NIST Cybersecurity Framework and Zero Trust Architecture.
Knowledge, Skills, and Abilities
• This role involves interaction and collaboration with other departments and requires
excellent judgment and interpersonal skills.
• Deep knowledge of Identity Governance and Administration (IGA) concepts and practices,
including user lifecycle management, access certifications, segregation of duties, and access
risk remediation in regulated environments.
• Strong skill in designing, implementing, and maintaining Role-Based Access Control (RBAC)
models.
• Ability to integrate and manage access for SaaS, cloud, and on‑premise applications,
leveraging IGA platforms, SCIM-based provisioning, and standard authentication protocols
(e.g., SAML, OAuth, OIDC).
• Working knowledge of healthcare and regulatory compliance requirements (e.g., HIPAA,
SOX, GDPR) as they relate to identity, access controls, audits, and access certification
programs.
• Strong analytical and problem‑solving skills, with the ability to assess access risks, identify
gaps in IAM controls, and recommend practical, compliant improvements in a fast‑paced
environment.
• Demonstrated ability to collaborate cross‑functionally, partnering effectively with IT,
People, Operations, Compliance, Finance, and application owners.
• Effective communication and documentation skills, including the ability to clearly document
IAM processes, access models, and integrations, and to explain complex access governance
concepts to non‑technical stakeholders.
• Ability to drive continuous improvement and automation, applying judgment and initiative
to enhance IAM efficiency, access accuracy, and governance maturity while supporting
secure customer care operations.
Essential Duties and Responsibilities
IGA Administration
• Develop, implement, and maintain IGA frameworks, policies, and access controls.
• Manage user lifecycle processes including provisioning, deprovisioning, role changes, and
terminations.
• Implement and maintain RBAC models and RBAC-based provisioning rules for enterprise
and clinical applications, including EMRs.
• Optimize IGA configurations and integrations with Okta, SailPoint, EMRs, and enterprise
applications.
• Continuously improve IAM automation, access accuracy, and governance practices to
support secure patient care operations.
Compliance and Security
• Ensure IAM compliance with applicable regulations, including HIPAA, SOX, and GDPR.
Design, deploy, and manage access certification campaigns for managers and application
owners in collaboration with GRC.
• Support audits, access reviews, reporting, and remediation of access risks.
• Apply Zero Trust security principles to protect critical systems and sensitive data.
Integration and Collaboration
• Integrate IGA platforms with SaaS applications and cloud platforms (AWS, Azure, GCP)
using out-of-box connectors and SCIM-enabled integrations.
• Partner with application owners to define access requirements and design appropriate
RBAC models.
• Collaborate cross-functionally with IT, People, EMR, Operations, Finance, and Compliance
teams to support onboarding, role changes, and multi-market growth.
Documentation and Training
• Maintain clear documentation for IAM processes, access models, integrations, and
configurations.
• Provide guidance and training to stakeholders on IAM best practices and access governance.
GoHealth Core Values
GoHealth’s Core Values, listed below, are essential functions of this position:
• Collaboration: Takes ownership for collectively establishing productive partnerships and
relationships and seek to gain joint understanding of priorities and objectives so that the
greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles
and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand
team members, our customers and partners. Engages the strengths and talents of each
GoHealth team member, creating an environment of involvement, respect and connection
where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards;
demonstrates pride and personal interest in our patients, partners and fellow team
members, deeply engaging in the business. Makes decisions, with a focus on doing the right
thing; treats team members, our customers, partners and vendors with dignity,
consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things
done. Actively accepts responsibility for diverse roles, obligations and actions that
positively influence patient and customer outcomes, our partnerships and the healthcare
needs of our communities.
Additional Requirements
• Office Environment: Tasks may be conducted within a climate-controlled office setting
Physical Activity: The role may require the ability to lift, carry, push, or pull materials,
supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting,
standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed, up to 10%.
• Safety Equipment: May require the use of safety equipment for infection prevention
Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders
to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are
Equal Opportunity Employers. They do not discriminate based on race, color, religion, national
origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected
status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request.
This role defines success by achieving essential function outcomes, not by the method of
completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state,
and local laws regulating employment
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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