Grubhub is a leading online food ordering company that champions restaurants across the United States. They are seeking a Senior Associate, Program Manager to coordinate and support Ancillary Programs on university campuses, focusing on operational efficiency and program adoption.
Responsibilities
- Support Ancillary Programs deployments (including frictionless convenience, locker pickup, reusable containers and more) in collaboration with Client Success, Sales, and Support teams by coordinating timelines, aligning stakeholders, and tracking progress
- Assist in the development and refinement of implementation processes across campuses and ancillary partners, with a focus on consistency, documentation, and efficiency
- Partner with cross-functional teams to intake, track, and prioritize product feedback related to Ancillary Program operations
- Coordinate beta testing efforts for new Ancillary Program products/features in partnership with product and engineering teams, including scheduling, communication, and issue tracking
- Monitor key operational metrics in collaboration with providers to identify areas for improvement and support daily delivery efficiency
- Support Client Success Managers in evaluating and maintaining ancillary program operations, assisting with expansion opportunities and performance analysis
- Collaborate with providers to help plan and execute marketing initiatives across campuses
- Maintain documentation, training materials, and shared knowledge resources to promote information sharing and operational readiness
- Act as a point of contact for day-to-day communications with external providers, escalating issues to senior team members as needed
- Help collect and organize performance data for reporting and analysis, assisting in identifying trends or potential improvements
- Participate in the development of business cases or pilot proposals by gathering data, stakeholder input, and supporting materials
- Participate in process improvement discussions to suggest and help test workflow enhancements
- Assist with regular operational reviews and reporting to ensure compliance with standards and internal benchmarks
- Travel up to 10–15% to support deployments and special initiatives as needed
Skills
- Bachelor's degree or equivalent experience
- 1–2 years of relevant work experience in program coordination, client success, operations, or business support roles; experience in a startup or tech environment a plus
- Demonstrated ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail
- Strong organizational, communication, and interpersonal skills with the ability to work well with internal and external stakeholders
- Comfort working in a fast-paced, evolving environment with a collaborative mindset
- Basic proficiency in Microsoft Excel or Google Sheets; familiarity with data visualization or project management tools (e.g., Tableau, Asana, Monday.com) a plus
- Willingness to learn and grow within a cross-functional operations team
Benefits
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview
Grubhub is an online platform that connects customers with local restaurants. It is a sub-organization of Wonder. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.grubhub.com.