At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Coordinator, you'll play a vital role in driving business growth and customer satisfaction by providing top-notch service to our clients in English and Spanish. If you're a motivated and results-driven professional with a passion for customer service, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional results, and we're always looking for talented individuals who share our passion for excellence. As a work-from-home Senior Customer Coordinator, you'll be part of a dynamic team that's committed to making a difference in the lives of our clients and their customers.
**Key Responsibilities**
As a Senior Customer Coordinator, you'll be responsible for:
* Managing inbound and outbound collection and recovery calls to ensure timely and effective resolution of customer issues
* Providing exceptional customer service in English and Spanish, responding to customer inquiries, and resolving complaints in a professional and courteous manner
* Conducting account-level research to identify and resolve customer issues, and to provide accurate and timely information to customers
* Overcoming objections and helping customers understand their account(s) and responsibilities, ensuring that customers are aware of their obligations and are taking the necessary steps to resolve their accounts
* Staying up-to-date with company guidelines and procedures, including computer-based training, classroom training, timecards, email, and other relevant systems
* Attending team meetings to stay informed about company updates, best practices, and performance metrics
* Updating account information and completing relevant documentation to ensure accurate reporting on accounts
* Consistently meeting or exceeding business metrics on a month-to-month basis, adhering to regulatory requirements, and maintaining a high level of customer satisfaction
**Requirements**
To be successful in this role, you'll need:
* Basic Qualifications:
+ High School Diploma, GED, or equivalent certification
+ At least 3 years of customer service or call center experience
+ At least 1 year of experience using Google Suite or Microsoft Office
+ Fluency in Spanish and English
* Preferred Qualifications:
+ At least 4 years of customer service or call center experience
+ At least 1 year of experience in the financial industry
+ At least 1 year of collections experience
**Work from Home Technology Requirements**
To ensure a seamless and secure work-from-home experience, you'll need to meet the following requirements:
* A secure home office environment that is free from background noise and distractions
* A reliable private internet connection that is not supplied via cellular data or hotspot
* A private network that is password-protected, with ownership or line of sight to every device on the network
* Internet service provided by a Cable or Fiber Internet Service Provider (ISP)
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
* Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
* Capital One reserves the right to request proof of internet provider, speed, and service package from the associate
**Benefits**
As an careerzynith team member, you'll enjoy a comprehensive, competitive, and inclusive set of benefits that support your total well-being, including:
* A comprehensive and competitive compensation package
* A comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that fosters collaboration and innovation
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer service, we want to hear from you! To apply for this exciting opportunity, please visit our website at [careerzynith website URL] and submit your application. We can't wait to hear from you!
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that fosters collaboration and innovation.