At arenaflex, we're committed to delivering exceptional customer experiences that empower our users to excel. As a Senior Customer Education Specialist, you'll play a pivotal role in bringing our mission and vision to life by creating and delivering engaging eLearning experiences that connect our customers with our product team. Your expertise will be the bridge that channels invaluable insights to drive tangible improvements, setting the gold standard for engagement and effectiveness.
**About arenaflex**
arenaflex is a leading innovator in the B2B SaaS industry, dedicated to providing cutting-edge solutions that transform the way businesses operate. Our commitment to excellence is unwavering, and we're passionate about empowering our customers to achieve their goals effectively. As a Senior Customer Education Specialist, you'll be part of a progressive culture that inspires creativity, innovation, and growth.
**Customer Education Mission**
Our customer education mission is to empower our customers with the knowledge and skills they need to excel while fostering a deep understanding of our product. We're committed to delivering a flawless eLearning experience that connects our users with our product team, bringing valuable insights to drive real improvements. Our guiding principles are:
* Helping customers find value by emphasizing the details that matter
* Creating a flexible program that can grow with our customers, offering personalized training options
* Embracing an agile approach to deliver solutions quickly and maintain high quality
* Designing fun and engaging learning experiences that keep users interested
* Being there for our customers when they need us, guiding them to achieve their goals effectively
**Customer Education Vision**
Our customer education vision is to be the global benchmark in customer education for the arenaflex brand, recognized for our unwavering commitment to excellence. We aspire to be the centre of excellence and go-to experts for our business, ensuring customers master our product's potential. Our eLearning experiences set the gold standard for engagement and effectiveness, while we act as the single source of truth that amplifies customer voices and drives continuous product improvements.
**Key Responsibilities**
As a Senior Customer Education Specialist, you'll be responsible for:
* **Product Mastery**: Develop an in-depth understanding of our product, becoming a subject matter expert by using the product and sourcing product learnings from day-to-day interactions. Keep up-to-date with product updates and changes by attending product trainings and meeting regularly with Product Managers.
* **E-Learning Excellence**: Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions. Ensure a seamless and effective eLearning experience for customers. Act an active role in creating certification programs.
* **Customer Engagement**: Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions. Evaluate the feedback on eLearning materials and the overall learning experience.
* **Single Source of Truth**: Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights. Play a crucial role in translating customer feedback into actionable product improvements.
* **Continuous Improvement**: Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback. Keep up with industry best practices and emerging trends in eLearning and customer education.
**Qualifications**
To succeed as a Senior Customer Education Specialist, you'll need:
* A Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus)
* Min 3 years of experience in a related field
* Fluent in English and in the local language
* Exceptional communication and presentation skills
* Project management and organizational skill sets
* Experience with Google Workplace
* Proven experience in instructional design, eLearning development, or a related role
* Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS
* Strong focus on delivering value quickly to the customer and taking a highly iterative approach to your design
* A passion for continuous active learning in the B2B SaaS industry
* High level of flexibility, creativity, and accountability
* Ability to work collaboratively and bridge the gap between customers and the product team
**What We Offer**
As a Senior Customer Education Specialist at arenaflex, you'll enjoy:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and progressive work environment that inspires creativity and innovation
* Collaborative team culture that values open communication and feedback
* Flexible work arrangements to support work-life balance
* Access to cutting-edge technology and tools to support your work
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you're passionate about customer education and eLearning, and you're looking for a challenging and rewarding role that will help you grow and develop your skills, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role.
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