At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Senior Customer Service Representative, you'll play a vital role in improving health outcomes by providing exceptional support to our customers. If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to join our team and start Caring. Connecting. Growing together.
**Job Summary:**
We're seeking a highly skilled and experienced Senior Customer Service Representative to join our remote team in Illinois. As a key member of our team, you'll be responsible for interacting with customers to gather support data, resolving billing discrepancies, and providing input to policies and procedures for the effective management and control of the premium billing function. If you're a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a global organization that is committed to helping people live healthier lives. Our team is guided by a culture of diversity and inclusion, and we're passionate about creating a work environment that is supportive, inclusive, and empowering. We offer comprehensive benefits, career development opportunities, and a chance to make a real difference in the lives of our customers.
**Job Responsibilities:**
As a Senior Customer Service Representative, you'll be responsible for:
* Interacting with customers to gather support data to ensure invoice accuracy and resolving specific billing discrepancies
* Providing input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
* Educating customers regarding the availability of receiving invoices and remitting payments through online applications
* Monitoring outstanding balances and taking appropriate actions to ensure clients pay as billed
* Managing the preparation of invoices and completing reconciliation of billing with accounts receivables
**Required Qualifications:**
* High School Diploma / GED
* Must be 18 years or older
* Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
* Ability to train onsite for the first two days in Schaumburg, IL
* Ability to work Monday-Friday, 07:30AM - 04:00PM CST
**Preferred Qualifications:**
* 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, or phone support role
**Telecommuting Requirements:**
* Reside within the state of Illinois
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills:**
* Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
**Why Join arenaflex:**
* Comprehensive benefits package
* Career development opportunities
* Chance to make a real difference in the lives of our customers
* Collaborative and supportive work environment
* Opportunity to work with a global organization that is committed to helping people live healthier lives
**Diversity, Equity, and Inclusion:**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We're committed to creating a work environment that is inclusive, supportive, and empowering for all employees.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Benefits and Perks:
As a Senior Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements
* Professional development opportunities
* And more!
Work Environment and Culture:
Our team is passionate about creating a work environment that is supportive, inclusive, and empowering. We believe in fostering a culture of collaboration, innovation, and continuous learning. As a Senior Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers.
Compensation and Career Growth Opportunities:
We offer competitive compensation and career growth opportunities for our Senior Customer Service Representatives. As you grow and develop in your role, you'll have the opportunity to take on new challenges, develop new skills, and advance your career within arenaflex.
Conclusion:
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and start Caring. Connecting. Growing together.
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