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The Senior Director, Clinical Applications provides vision, leadership, and operational oversight for the enterprise’s entire clinical application portfolio across all markets and care settings. Reporting to the Vice President, Applications, this role directs the strategy, delivery, performance, and continuous improvement of all clinical information systems and leads the directors who own each clinical domain (acute, ambulatory, imaging, pharmacy & oncology, and lab). The Senior Director ensures clinical systems are reliable, secure, and aligned with the organization’s strategic plan.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
KEY RESPONSIBILITIES
- Sets the strategic and tactical direction for the clinical application portfolio, including multi-year roadmaps, operational and capital budgets, resource planning, and contingency planning for staff and systems across all clinical domains.
- Defines the continuous-improvement agenda for clinical applications and establishes the standards, policies, and operating procedures that span all clinical application teams.
- Develops system upgrade standards and aligns processes across all clinical application teams, including documentation, communication, and architecture standards.
- Develops tools and processes that improve clinical application team outcomes, including automation, change-management policies, and other metric-driven improvement efforts.
- Leads and develops a team of directors, each accountable for a clinical domain; sets their goals and performance metrics, evaluates outcomes, and builds leadership bench strength.
- Provides a consistent leadership and management philosophy across clinical applications, shaping team culture, engagement, and alignment with Nordic and customer behaviors.
- Holds overall accountability for clinical application operations—including service delivery, system performance, up-time, data integrity, accessibility, and employee and patient satisfaction—across all markets.
- Oversees the full clinical system lifecycle by establishing enterprise standards and governance for implementation, change control, testing, disaster recovery, training, documentation, and go-live, and by holding subordinate leaders accountable for delivery.
- Develops and oversees policies for clinical application security, confidentiality, and user provisioning, aligned with customer IAM and security-governance guidelines and patient-data (PHI) protection requirements.
- Identifies and implements strategies that improve processes, promote operational efficiency, enhance the patient experience, and meet regulatory compliance requirements.
- Establishes portfolio-level KPIs and executive reporting—covering system performance, security, utilization, downtime, and value delivered—and recommends new value-add measures.
- Directs the evaluation of system and technology investments and presents business cases to executive leadership to justify upgrades, new purchases, and enhancements.
- Oversees vendor relationships and negotiates and manages multiple large contracts and service agreements across the clinical application portfolio, ensuring value, service levels, performance, and regulatory compliance.
- Builds collaborative relationships with operational and clinical leaders in each market and with System functional leaders to understand needs, influence standard processes, and drive enterprise adoption of clinical applications.
- Leads and leverages clinical committees and practice councils to validate the usability and clinical value of clinical information systems.
SKILLS AND EXPERIENCE
Minimum Years of Experience
- Bachelor’s degree in Computer Science, Health Informatics, Business, or a related field required; Master’s degree preferred.
- 10+ years of experience in clinical applications, healthcare IT, or technology services, including progressive leadership responsibility (required).
- 5-7 years of management experience (required).
- Active clinical licensure or clinical informatics certification (e.g., RN, PharmD, RT, CPHIMS, or CAHIMS) preferred; where a clinical license is required for the role, it must be maintained.
Other Knowledge, Skills and Abilities Required
- Expert understanding of patient-care clinical information systems and clinical workflows.
- Demonstrated experience managing multiple large contracts, such as clinical software, licensing, and vendor service agreements.
- Demonstrated leadership, spirit of cooperation, innovative problem resolution, and strong written and verbal communication skills.
- Ability to translate clinical and technical requirements into well-implemented business solutions.
- Current knowledge of the healthcare industry, clinical application systems, and the regulatory environment affecting clinical systems.
- Strong analytical, critical-thinking, and problem-solving skills to resolve complex clinical, system, and personnel issues.
- Budgeting and financial acumen; data management; KPI development and analysis; and negotiation, with the ability to evaluate team and leader performance.
- Attention to detail, teamwork, conflict resolution, active listening, organizational savvy, relationship building, and influence.
ADDITIONAL DETAILS
- Requires travel to clinical and off-site locations across markets, including occasional long-distance or air travel, not to exceed approximately 10% travel.
- Requires manual dexterity operating a computer keyboard (alpha/numeric keying) and/or spatial device (such as a mouse or trackball) in an efficient manner.
- Must be able to visually interpret the computer monitor to distinguish all colors for GUI software.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
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