Senior Field Service Engineer – Flow Cytometry (Midwest United States)

Salary Range $100,000 – $150,000 annually, commensurate with experience, skills, and geographic location. Comprehensive benefits package offered. Position Summary The Senior Field Service Engineer – Flow Cytometry is responsible for providing advanced on-site and remote service support for flow cytometry instruments, with primary responsibility for customers located throughout the Midwest region of the United States. This role serves as a technical expert and escalation point for complex service issues, supporting instrument installation, preventive maintenance, troubleshooting, and repair while delivering exceptional customer service. Key Responsibilities Field Service & Technical Support • Install, maintain, troubleshoot, and repair flow cytometry instruments and associated optics, fluidics, electronics, and software • Perform advanced diagnostics to resolve complex instrument performance issues • Execute preventive maintenance, calibrations, upgrades, and validations per manufacturer specifications • Serve as an escalation resource for junior field service engineers and technical support teams • Provide remote technical support in addition to on-site service Customer Engagement • Deliver professional, high-quality service to customer laboratories throughout the Midwest region • Train customers on instrument operation, care, and routine maintenance • Communicate clearly regarding service findings, corrective actions, and instrument performance • Build and maintain strong customer relationships Documentation & Compliance • Accurately document service activities, troubleshooting steps, and parts usage • Ensure compliance with quality system requirements, safety standards, and regulatory guidelines • Provide feedback to engineering, quality, and product teams regarding recurring issues Cross-Functional Collaboration • Collaborate with applications, sales, technical support, and engineering teams • Support installations, demonstrations, and customer onboarding activities within the assigned region • Contribute technical input for service and product improvements Required Qualifications • Bachelor’s degree in engineering, biology, biomedical sciences, or related technical field, or equivalent experience • 5+ years of hands-on field service experience with flow cytometry instruments • Strong understanding of flow cytometry principles, optics, lasers, detectors, fluidics, and software • Proven ability to troubleshoot complex electromechanical and optical systems • Excellent customer-facing communication and problem-solving skills • Ability to travel frequently within the Midwest region (50–75%) • Valid driver’s license Preferred Qualifications • Experience servicing flow cytometers from major manufacturers (e.g., BD, Beckman Coulter, Thermo Fisher, Sony, Miltenyi) • Experience supporting high-parameter or spectral flow cytometry systems • Background working in regulated environments (clinical, biotech, pharmaceutical, or academic labs) • Familiarity with regulated quality systems such as ISO or FDA Competencies & Attributes • Advanced technical troubleshooting and diagnostic expertise • Strong organizational and time management skills • Professional, customer-focused approach • Ability to mentor junior engineers • Comfortable working independently in a field-based role Work Environment Field-based position with primary responsibility for customer sites across the Midwest United States. Frequent regional travel, including overnight stays, is required. Apply tot his job Apply To this Job