Senior Lead Program Manager- Guest Facing Technology (COR015LT)
Job Number: COR015LT
Work Locations: Hilton - System Solutions - Dallas 15305 N Dallas Parkway Suite 600 Addison 75001
Location: Virtual/Remote
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Guest Facing Technology, you will bring your technical skills to a hospitality company with an award-winning culture. On the Guest Facing Technology team reporting to Senior Manager Guest Facing Technology, you will be responsible for operations of the Guest Facing Internet Access program including active management of all vendors.
Responsibilities:
- Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities.
- Report on project status.
- Manage partners to support the launch of projects including Connected Room (Edge Controller).
- Interaction with brand leaders and owner groups.
- Lead communication of programs to Team Members and partners i.e. Owner relations, AD&C, and QA teams.
- Provide regular updates to The Senior Team leaders on program status.
- Manage metrics for the Guest Facing Internet Access program and manage vendor performance around deployment and support.
- Establish procedures and manage and enforce policy.
- Manage projects through the standard methodology from approval to deployment.
What projects you will take ownership of:
- Manage metrics for the Guest Facing Internet Access program and manage vendor performance around deployment and support.
- Establish procedures and manage and enforce policy.
- Manage projects through the standard methodology from approval to deployment.
Why you’ll be a great fit
Minimum qualifications:
- Seven (7) years of professional experience in Technology or related field
- Six (6) years of customer support and data networking experience
- Three (3) years of technical vendor management experience
- Three (3) years program management experience, including contract administration, performance oversight, and delivery assurance
- Experience with networking and wi-fi technologies
- Working knowledge of industry-standard data security procedures
- Travel up to 15%
Preferred qualifications:
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Ten (10) + years of professional experience in Technology or related field
- Nine (9) + years of customer support/data networking experience
- Six (6) years of Technical Vendor Management Experience
Additional details:
- Schedule: Full-time
- Brand: Hilton Corporate
- Shift: Day Job
- Job Level: Manager
- Job: Infrastructure Engineering
- Salary: $110,000 - $175,000 per year
- Travel: Up to 15%