At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive growth and success. As a Senior Manager, Customer Claims and Insurance, you'll play a critical role in shaping our global risk management and insurance strategy, ensuring the seamless execution of claims processes, and fostering strong relationships with our customers and partners.
**Job Summary:**
We're seeking an experienced and results-driven Senior Manager to lead our Customer Claims and Insurance team. As a key member of our leadership team, you'll be responsible for managing risk profiles, insurance renewals, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. You'll also oversee the Shipper's Interest program and Declared Value solutions, ensuring that our customers receive exceptional service and support.
**Key Responsibilities:**
* Manage risk profiles, insurance renewals, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada
* Oversee the Shipper's Interest program and Declared Value solutions, ensuring that our customers receive exceptional service and support
* Manage at least 2 full-time exempt direct reports, providing coaching, skills development, recognition, and rewards, as well as staff productivity and performance management
* Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary
* Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns
* Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions
* Manage claims processes with internal department employees and outside claims adjusters and insurers
* Communicate effectively with internal and external partners, including customers, vendors, and regulatory agencies
* Travel required as needed to support business operations and customer relationships
**Essential Qualifications:**
* Bachelor's degree in risk management, Business, Finance, or related field preferred, or high school diploma or GED with 10 years of relevant experience
* 8 years of relevant experience in risk management, insurance, or a related field, with a minimum of 5 years of management experience
* Insurance Designation (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation) preferred
* Strong proficiency in Microsoft Office products, with strong Excel skills preferred
* Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail
* Strong data and analytical skills, including understanding financial data
* Excellent verbal and written communication skills
* Prior claims experience in liability and property lines of business
* Strong management and critical thinking skills
**Preferred Qualifications:**
* Freight forwarding and customs brokerage experience preferred
* Experience in managing a team, including coaching, skills development, recognition, and rewards
* Strong knowledge of global insurance markets and regulatory requirements
* Experience with claims management software and systems
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
**Skills and Competencies:**
* Strong leadership and management skills, with the ability to motivate and inspire a team
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal stakeholders
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong attention to detail, with the ability to ensure accuracy and quality in all aspects of the job
* Ability to travel as needed, with a valid driver's license and a clean driving record
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Manager, Customer Claims and Insurance, you'll have access to a range of training and development opportunities, including:
* Leadership development programs, designed to help you build your skills and expertise
* Training and development opportunities, including workshops, webinars, and conferences
* Mentorship programs, pairing you with experienced leaders and professionals
* Opportunities for advancement, with a clear career path and opportunities for promotion
**Work Environment and Company Culture:**
At arenaflex, we're proud of our inclusive and supportive work environment. As a Senior Manager, Customer Claims and Insurance, you'll be part of a dynamic and collaborative team, working together to achieve our goals and objectives. We offer a range of benefits and perks, including:
* Flexible work arrangements, including remote work options
* Comprehensive health, vision, and dental insurance
* Retirement plan, with a company match
* Tuition reimbursement program
* Paid time off, including vacation, sick leave, and holidays
* Access to a range of employee discounts and perks
**Compensation and Benefits:**
We offer a competitive salary and benefits package, including:
* Salary range: $82,476.00-$187,788.00 Annually
* Comprehensive health, vision, and dental insurance
* Retirement plan, with a company match
* Tuition reimbursement program
* Paid time off, including vacation, sick leave, and holidays
* Access to a range of employee discounts and perks
**How to Apply:**
If you're a motivated and results-driven professional, with a passion for risk management and insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or documentation, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for minorities, females, individuals with disabilities, and covered veterans.
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