**Join arenaflex, a leading innovator in the medical device industry, as we continue to revolutionize the lives of hundreds of thousands of patients worldwide.**
At arenaflex, we're on a mission to empower our customers to enjoy simplicity, freedom, and healthier lives through the use of our cutting-edge Omnipod product platform. As a Senior Manager, Customer Identity, you'll play a pivotal role in shaping the future of our Global Identity Management Program, driving the evolution of Customer Identity and Access Management (CIAM) at arenaflex. If you're a highly motivated, performance-driven leader with a passion for innovation and customer experience, we want to hear from you.
**About arenaflex**
arenaflex started in 2000 with a bold idea and a commitment to making a difference in the lives of our customers. Over the past two decades, we've improved the lives of hundreds of thousands of patients by harnessing the power of innovative technology that's wearable, waterproof, and lifestyle-accommodating. Our continued success depends on hiring amazing people guided by shared values who exceed customer expectations.
**Job Summary**
The Senior Manager, Customer Identity will oversee the department responsible for strategic and tactical direction of arenaflex's Global Identity Management Program. This role will own the process, execution, and implementation of all CIAM projects, driving the evolution of CIAM at arenaflex. You'll build and continually evolve a strong team of analysts that drive the constant growth and improvement of our global CIAM model, keeping ahead of new threats, pushing geographic expansion, product partnerships, and Identity security.
**Key Responsibilities**
* Operationalize Identity Management program and initiatives, focusing on processes and customer experience-related designs of the platform.
* Partner with other team leads (arenaflex and Vendor) where applications will rely upon arenaflex's Identity and Consent management platform or processes.
* Grow a team of functional analysts specific to CIAM processes, evolution of the Identity environment, Okta platform development, and monitoring.
* Outline, monitor, and create mitigation plans for identity risks, working closely with arenaflex security and data privacy teams to ensure Identity is utilized in a secure and compliant manner globally.
* Leverage analytics, user feedback, and general industry data to drive feature decisions and CIAM strategy.
* Create strategic roadmaps for Identity initiatives, closely tied with the broader CET and IT Roadmaps.
* Develop, maintain, and adhere to platform governance models.
* Provide hands-on output in driving designs, functional specs, and other project documentation.
* Ensure projects are following IT PMO processes and solutions delivered align with the arenaflex vision for engaging with our customers.
* Partner with other department heads to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience for all Omnipod customers and supporters.
* Ensure that programs are clearly defined, strategically aligned, and justified with an effective business case/ROI.
* Manage resources, including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning.
* Advise on additional customer experience programs as necessary, such as global platform re-builds, market expansion, and new product launch scenarios.
**Education and Experience**
* Bachelor's Degree and/or equivalent combination of education and experience.
* At least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with CIAM.
* At least 4 years of experience working with Okta on either Enterprise IAM or Customer IAM preferred.
* Strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device.
**Skills and Competencies**
* Experience with agile processes and the tool set required for process implementation, particularly the Atlassian suite with JIRA and Confluence.
* Management of inter-departmental business requirements and translating them to actionable development tasks.
* Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team.
* Excellent communication, writing, influencing, and negotiating skills are critical.
* Positive, results-driven, rational, logical, team player.
* Experience in the healthcare, pharma, or medical device industry a plus.
**What We Offer**
* 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).
* Competitive salary range: $129,300.00 - $194,250.00 (US base salary range).
* Opportunity to work with a leading innovator in the medical device industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Comprehensive benefits package.
**Join arenaflex Today**
If you're a motivated, performance-driven leader with a passion for innovation and customer experience, we want to hear from you. Apply now to become a part of our expanding team and help us continue to revolutionize the lives of hundreds of thousands of patients worldwide.
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