Join arenaflex, the Customer Company, as we continue to inspire the future of business with AI, Data, and CRM. As a Senior Manager of Customer Success - Business Performance Management, you will play a pivotal role in driving awareness of Customer Success performance, proactively inspecting performance, diagnosing gaps, and influencing course corrections. This is an individual contributor role where you will work with several cross-functional teams to craft compelling narratives, executive-level reporting, and critical communications that align partners on business performance and key priorities.
**About arenaflex**
arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. We lead with our core values, helping companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, driving their performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.
**Key Responsibilities**
As a Senior Manager of Customer Success - Business Performance Management, you will:
- **Drive Performance Visibility**
- Proactively inspect Customer Success performance and forecasts against key objectives and targets.
- Build clear, data-driven narratives to ensure all collaborators understand and connect to business performance.
- Lead performance reviews to assess progress, identify risks, and develop action plans.
- Example deliverable: Performance insights monthly reports
- **Develop Stakeholder Engagement & Communication**
- Craft and implement a Customer Success communication strategy to ensure timely and effective stakeholder engagement.
- Partner with teams to orchestrate business reviews, community calls, and leadership updates that drive alignment and decision-making.
- Develop and deliver presentations to senior executives and various levels within their teams.
- Lead various communication channels to ensure effective partner engagement.
- Example deliverable: Communications plan
- **Shape the Customer Success Performance Narrative**
- Craft executive-level presentations and reports that clearly communicate performance, key insights, decisions, and progress.
- Deliver compelling storytelling that aligns stakeholders at all levels on CS priorities, risks, and opportunities.
- Customize insights and reporting for different team member levels.
- Example deliverable: Executive deck with narrative on progress, risks, and opportunities
- **Influence key decisions**
- Partner with leaders to diagnose performance gaps, mitigate risks, and implement course corrections that get results.
- Develop compelling, insightful recommendations to advise executive decision-making.
- Example deliverable: Mitigation plan for areas at risk
- **Thrive in Ambiguity & Fast-Paced Environments**
- Act as an internal consultant, identifying root causes of challenges and presenting well-researched solutions.
- Operate with a self-starter mentality, handling multiple priorities while driving clarity in complex situations.
**Experience and Skills Required**
- **Education**
- Bachelor's degree in business or a related field.
- **Experience**
- 8+ years of experience in strategy, management consulting, or related roles, preferably within the arenaflex ecosystem.
- **Skills**
- Strategic/creative problem solver who has validated the ability to see the big picture and connect the dots.
- Strong eye for business with the ability to analyze trends in data, identify risks, and opportunities.
- Problem solver able to quickly pick up on business challenges and craft effective solutions.
- Program management and organizational change expertise.
- Deep experience in writing, storytelling, verbal communications, and presentations.
- Adept at distilling sophisticated content into clear, concise, and engaging communications and presentations.
- Expertise in developing internal communications materials for exec stakeholders.
- Outstanding executive presence, communication, and interpersonal skills, with the ability to influence and collaborate optimally with team members at all levels of the organization.
- Ability to thrive in a fast-paced, dynamic environment and lead multiple priorities simultaneously, delivering high-quality results within established timelines.
- Self-motivated, proactive, and results-driven mentality with a focus on continuous improvement and innovation.
- Ability to zoom out (to see the big picture) and zoom in (to dive into the details).
**Our Investment In You**
- **Extraordinary Enablement and On-Demand Training**
- arenaflex offers extraordinary enablement and on-demand training to help you grow and develop in your role.
- **Exposure to Executive Leaders**
- You will have the opportunity to work with executive leaders who are passionate about living arenaflex's values.
- **Path to Promotion**
- arenaflex offers a path to promotion with accelerated leadership development programs.
- **Weekly 1:1 Coaching**
- You will have the opportunity to receive weekly 1:1 coaching with your leadership.
- **Fast Ramp Mentorship Program**
- arenaflex offers a fast ramp mentorship program to help you quickly get up to speed in your role.
- **Volunteer Opportunities**
- arenaflex offers volunteer opportunities to give back to the community.
**About arenaflex's Culture and Benefits**
arenaflex is a company that values its employees and offers a range of benefits to support their well-being and success. Some of the benefits include:
- **Health Benefits**
- arenaflex offers a range of health benefits to support the physical and mental well-being of its employees.
- **Financial Benefits**
- arenaflex offers a range of financial benefits, including a 401(k) matching program and stock options.
- **Time Off Benefits**
- arenaflex offers a range of time off benefits, including vacation days, sick leave, and holidays.
- **Perks and Discounts**
- arenaflex offers a range of perks and discounts, including access to exclusive events and discounts on products and services.
- **Parental Benefits**
- arenaflex offers a range of parental benefits, including paid parental leave and adoption assistance.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base salary and potential for incentive compensation, equity, and benefits. The base salary hiring range for this position is $155,400 to $213,800, depending on location and experience.
**How to Apply**
If you are a motivated and results-driven individual who is passionate about customer success and business performance management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
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