Key Responsibilities
Project & Delivery Management
- Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations).
- Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks.
- Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate).
- Ensure consistent use of delivery frameworks.
- Maintain visibility of programme health across scope, timeline, and budget.
Cross-Functional Coordination
- Align priorities across teams and resolve resource conflicts.
- Facilitate effective communication between technical and non-technical stakeholders.
Reporting
- Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans).
- Track KPIs related to delivery performance, efficiency, and quality.
Risk, Issue & Dependency Management
- Proactively identify risks and dependencies across projects.
- Drive mitigation strategies and ensure timely escalation where needed.
- Manage trade-offs between scope, time, and quality.
Process & Operational Excellence
- With your peers. Continuously improve delivery processes and ways of working.
- Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity).
- Support initiatives such as support rota planning, incident management, and release governance.
Customer & Commercial Delivery
- Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion.
- Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders.
- Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies.
- Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery.
- Lead change management across customer projects.
- Coordinate internal execution across Engineering, Product, and QA to meet customer commitments.
- Identify delivery risks early and drive mitigation in collaboration with relevant teams.
- Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound.
- Drive post-delivery reviews to capture learnings and improve future customer implementations.
Compliance & Quality (Healthcare Context)
- Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection).
- Work closely with QA and engineering to maintain high standards of product quality and safety.
Key Outcomes / Success Metrics
- Predictable and on-time delivery across programmes.
- Improved delivery velocity without degradation of quality.
- Reduced operational friction between teams.
- Clear, actionable reporting for leadership.
- High customer satisfaction in delivery projects.
Skills & Experience
Essential
- 5+ years in programme/project management within software environments.
- Proven experience managing complex, multi-stream delivery.
- Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage.
- Ability to operate effectively in ambiguity and bring structure.
- Excellent stakeholder management and communication skills.
- Experience working closely with engineering teams (technical literacy required).
Desirable
- Experience in healthcare or regulated environments.
- Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards).
Tools & Practices
- JIRA / similar for delivery tracking
- Confluence / documentation tools
- Familiarity with CI/CD and engineering workflows (not hands-on, but literate)
Profile / Behaviours
- Structured thinker who can impose clarity without bureaucracy.
- Comfortable challenging teams constructively to improve outcomes.
- High ownership and accountability.
- Pragmatic: balances process with delivery speed.
- Calm under pressure, particularly in incident or high-stakes delivery scenarios.
Reporting Line
- Reports to: Head of Engineering / Chief Product Officer
- Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers
Benefits
- Work From Home
- Hardware supplied
Benefits cont. for IE based employees (only):
- Annual leave - 22 days
- Pension Contribution - 3% (after 6 months)
- Discounted Laya Healthcare (10%) and Dental Plans (50%)
- Free Webdoctor appointments for you and immediate family
- Tax Saver Travel Tickets
- Bike to work scheme
- Free access to Laya's digital gym
- 24 hour free and confidential Employee Assistance Programme
- Virtual Sports and Social Group with active CSR campaigns
- Access to Skillnet and LearnUpon courses
- Access to First Tech Credit Union
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