Job Summary:
As a Senior Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A Senior Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting value proposition, pre-pay and buyout calculations for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.
Primary Responsibilities:
Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.
Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
Collaborating with your direct Lead to provide support to the team, while maintaining processes and achieving goals set.
Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires.
Completes projects for Residential Solar related to process improvements, market research and consumer compliance. Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.
Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.
Other responsibilities and projects as assigned.
Required Skills:
Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
Great attitude and positive outlook in dealing with any customer
Basic Microsoft Excel, PowerPoint, Word skills
Ability to create and implement new processes as needed
Ability to learn new technology platforms (partner portals, reporting portals, etc.)
Ability to adapt, evolve and thrive in an ever-changing environment
Ability to learn a variety of IT applications and learn our business’s processes
Exceptional organizational skills and document management skills with an acute attention to detail
Positive attitude, self-motivated, strong analytical skills, results oriented, driven
Minimum Education and Experience:
5+ years previous customer service experience
At least 2 years’ experience in “TPO” (Third Party Owner) solar related Customer Resolution preferred
College degree in Business Administration, IT, Operations, or other applicable field of study a plus
Energy experience a plus
Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$55,500.00 - $88,800.00*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].
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