Join arenaflex, a leading national medical group focused on delivering high-quality care to patients when and where they need it most, as a Senior Specialist Shared Services- Clinical Payroll Customer Services. This is a full remote opportunity that offers a unique chance to make a meaningful impact in the healthcare industry while enjoying a flexible work environment.
**About arenaflex**
arenaflex is a clinician-led organization that is changing the face of healthcare by delivering high-quality care that puts the patient first. Our core values drive continual advancement and ingenuity across the enterprise:
* **Be Curious**: Embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback.
* **Instill Trust**: Have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other.
* **Pursue Extraordinary**: Challenge the status quo, champion change, innovate and constantly aim higher.
* **Care Deeply**: Serve patients, partners, communities, and each other with empathy, compassion, and respect.
* **Embrace Teamwork**: Work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health.
* **Inspire Joy**: Seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging.
**Responsibilities**
As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will provide support for moderate to complex clinical pay-related inquiries. Your responsibilities will include:
* Providing timely and accurate resolution of clinical compensation and moderate to complex pay-related tickets that require research beyond existing guidelines, articles, process maps, and other relevant resources.
* Utilizing a comprehensive knowledge base, including articles, process maps, job aids, and other relevant resources, to perform tasks accurately and efficiently.
* Acquiring and maintaining working knowledge of all clinical compensation and pay-related plans, policies, systems, and processes.
* Researching and performing reviews of compensation or related topics and comparing contract language and arenaflex policy.
* Pulling pay-related data from multiple systems to determine gaps in pay or where compensation was not correctly entered to relay to the appropriate parties; may submit missing hours for payroll processing.
* Preparing and performing initial review from questions to identify errors and necessary solutions; reviewing pay elements, including withholding, benefits deductions, additional compensation elements - RVUs, stipends, shift pay, etc.
* Creating and providing clear and concise summaries for clinicians and other stakeholders.
* Providing outbound phone support when needed for complex issues requiring additional clarification or education.
* Ensuring duplicative tickets are completely reconciled and alerts varying requesters accordingly.
* Assessing escalated inquiries to determine if they could have been resolved at Tier 1; provide feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
* Partnering with other departments to obtain supplemental information, if available.
* Understanding adjacent service teams' support structure and promptly escalating uncommon or complex inquiries to the appropriate contacts.
* Documenting resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
* Following internal payroll schedules and other cyclical events to facilitate managing high-volume common issues
* Maintaining relationships with Clinical Compensation and Payroll's Center of Excellence teams to maintain knowledge transfer on processes and other relevant topics.
* Identifying and partnering with the Service Excellence team on opportunities to enhance and expand documentation
* Participating in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
* Other duties as assigned.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
* Excellent written, oral, presentation, facilitation, and interpersonal communication skills
* Ability to multitask and prioritize workloads.
* Strong problem-solving, critical thinking, organizational, and time management skills
* Strong collaboration and teamwork skills; Communicates and works well in a team environment
* Demonstrates initiative and a personal commitment to producing quality work
* Ability to identify trends and related information.
**Education/Experience**
* High School Degree or GED required.
* 2 years customer service, administrative, and/or healthcare experience required.
**Computer Skills**
To perform this job successfully, an individual should have knowledge of:
* Microsoft Office Suite
* Systems and technology that support Oracle and Service Now
**Benefits**
arenaflex offers a highly competitive salary and a comprehensive benefits package, including:
* Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
* Paid Time Off, 9 observed holidays, and paid family leave.
* Opportunities for career growth and professional development.
**Work Environment**
As a full remote opportunity, you will have the flexibility to work from anywhere while enjoying a collaborative and dynamic work environment. arenaflex is committed to providing a supportive and inclusive workplace that values diversity, equity, and inclusion.
**How to Apply**
If you are ready to join an exciting, progressive company and have a strong work ethic, apply now! arenaflex uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
arenaflex is an Equal Opportunity Employer.
**Job Details**
* Job Identification: 741
* Job Category: N-Non Exempt Staff General
* Posting Date: 2024-09-13T22:28:48+00:00
* Job Schedule: Full time
* Locations: United States
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