Role Overview
As a Service Delivery Manager, you will be part of Dedalus, a leading global company for healthcare technology, in Bonn/Wien (Germany/Austria, 100% home office possible), and make the best work of your career - with a sustainable contribution to better care and a healthier planet.
What You Will Do
You will accompany changes to services within our change process. Through coordination of activities, you will contribute to the maintenance of IT operations and be the central point of contact for all aspects of operations.
Why It Might Be a Fit
You will create service offers for our managed service customers, document and create reports on the compliance with the agreed service level agreements, and conduct regular service talks with the customer regarding the achievement of the agreed service level agreements.
Requirements
- Training as a computer scientist, business informatics or a commercial/technical training with experience in the IT field
- Knowledge in the managed services environment
- Secure and friendly appearance as well as customer orientation
- Enjoyment of cooperation with people and technical questions
- Practical experience in operational IT processes
- Team ability, self-initiative and flexibility
- Good communication and presentation skills
- Secure handling of the common MS Office programs
Benefits
- Unlimited employment contract
- Attractive salary
- Complete hardware and software equipment for pleasant working in the home office
- Company mobile phone with dual-SIM (Android or iOS) also for private use
- Company-sponsored Deutschlandticket
- Free company credit card
- Discounts on tickets for various types of leisure events
- Group accident insurance (also for accidents in leisure time)
- Occupational pension provision as well as time value accounts
- Promotion of tickets for public transportation (annual ticket Vienna, climate ticket, etc.)
- Food vouchers flexibly redeemable for your daily shopping
- Private health insurance with attractive conditions through group discount
- Corporate benefits with discounts and advantages
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