Role Description
This role involves architecting and designing scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM.
- Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals.
- Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform.
- Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy.
- Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows.
- Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency.
- Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies.
- Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
- ServiceNow Certified System Administrator and Certified Application Developer required; Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable.
- Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies.
- Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics).
- Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms.
Requirements
- 7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments.
- Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains.
- Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design.
- Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows.
- Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes.
- Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines.
- Leadership of team of small number direct reports desirable but not required.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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