Flexco, a leading global manufacturer, is seeking a Strategic Accounts Manager to support clients across the airport industry. This role will focus on high-level strategy and engagement with customers directly related to airports. This is your opportunity to work in an environment where the culture is focused on putting People First, acting Better Together, being Customer Centered, always Forward Thinking, and Committed to Excellence in everything we do. Flexco has consistently been named to the list of 101 Best and Brightest Companies to Work For and is consistently recognized for charitable contributions in the area. Strategic Accounts Managers at Flexco can expect starting compensation of between $110,000.00 and $140,000.00 per year, or more, depending on experience, education and skills. Roles of this nature are also eligible for additional, performance based, compensation.
Strategic Account Manager Purpose: The Strategic Account Manager is responsible for establishing, maintaining, and developing long-term relationships with strategically important customers in Flexco North America. The position contributes significantly to the implementation of the global sales strategy and the achievement of corporate objectives. The focus is on developing customer-specific business plans, increasing customer satisfaction, and identifying new market opportunities. Through close collaboration with internal and external stakeholders, the Strategic Account Manager actively supports Flexco's sustainable growth.
What you will need:
- Bachelor’s Degree in a related field or equivalent combination of experience and training
- Minimum of 5 years of professional experience in a strategic sales environment, ideally in an international setting
- Top candidates will have previous experience in the airport industry
- Experience working with/responding to large-scale opportunities.
- Financial and budgeting skills and experience
- Computer literacy with CRM and MS Office solutions
- The ability to work in an environment that is occasionally exposed to elements such as dust, odor, heat and/or cold
- Strong mechanical aptitude
- Positive Orientation - sense of urgency and results oriented
- Interpersonal skills and flexibility when dealing with different people
What you will be doing:
- Create, direct, manage and implement Flexco’s sales strategy at selected strategic accounts within a vertical.
- Conduct ‘deep dive’ strategic account campaigns, enabling customers to experience the full Flexco value proposition to deploy deeper into their organization.
- Building and managing a sales pipeline while tracking all activities through the various stages of the sales funnel.
- Develop plans and share customer vision and expectations for internal alignment. Deploy standard processes and tools that drive internal efficiencies and foster uniformity of work.
- Manage, oversee, and coordinate all aspects of strategic account customer engagements for specific accounts.
- Understand, communicate, and be an advocate for the expectations of the customer with Flexco teams.
- Demonstrate value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.
- Work with Flexco Sales Managers to develop engagement strategies through the field sales force.
- Develop strong relationships with various Flexco distribution channel partners and leverage those relationship in strategic account opportunities.
- Maintain all account documentation and direct all communications and updates to the customer in a regular and proactive manner. Deliver regular internal and customer business reviews.
- Responsible for overall Customer Satisfaction in delivery of all services. Proactively meet and communicate with the customer. Seek feedback and drive continuous improvement. Resolve issues in an effective and timely manner by engaging appropriate teams.
- Track financial performance on selected Strategic Accounts to make sure all work is executing in a profitable manner. Compile reports to provide spend data to internal teams and customer. Perform account fiscal analysis to present trends and make business recommendations.
- Commitment to the Flexco Vision and Values.
Become part of an organization that values its team members so much that benefits begin on DAY ONE of full-time employment. Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:
- Medical (including Rx), dental, vision on day one of employment
- 401(k) with up to 8% matching funds
- 12 paid holidays per year
- Up to 15 vacation days and 5 personal days
- Tuition reimbursement/educational assistance
- Life insurance, disability insurance, and more
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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