Watts Water Technologies is a leader in providing safe and clean water solutions worldwide. They are seeking a Strategic Accounts Receivable Specialist responsible for managing accounts receivable for an assigned territory, ensuring customer satisfaction, and resolving financial disputes efficiently.
Responsibilities
- Support and coordinate the activities of an AR portfolio more than $8M USD
- Manage the tactical relationship of the customers as representative of the Finance Shared Services organization
- Troubleshoot issues that are significant and assess impacts and solutions
- Coordinate customer meetings and prepare the topics for review and/or resolution
- Deliver on key performance metrics as established in the goal/review process
- Prioritize, resolve, and escalate any issue within 15 days of notice
- Transact credit card payments via online tool for applicable customers
- Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements
- Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)
- Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation
- Maintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary
- Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates
- Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely
- Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes
- Maintain an accurate and up to date collection note system for all defined customers
- Provide support for common proof of delivery and/or product shortage claims
- Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables
- E-mail and mail invoices and bills of lading as necessary and per customer requests
- Identify and assist in the preparation of accounts for placement with collection agencies
- Provide backup support for team members and contribute to a collaborative team environment
- Perform other duties assigned by management
Skills
- Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience
- Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles
- Accounts receivable or financial shared services experience
- Technical proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables
- Multi-currency processing - Familiarity with international payments, currency conversions, and related compliance
- Collaborative mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels
- Excellent communication skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations
- Analytical thinking - Strong analytical and problem-solving skills with a high attention to detail
- Organizational ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines
- Customer service orientation - A service-first approach with a proactive and responsive attitude
- Problem solving - Capable of identifying root causes and implementing long-term solutions
- Professional presence - Comfortable engaging with all levels of the organization, from staff to senior leadership
- Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly
- Deduction resolution management experience
- SAP, or large ERP systems experience
- Public Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environment
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Company Overview
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. It was founded in 1874, and is headquartered in North Andover, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://wattswater.eu/.