<p><strong>Job Title: Strategic Key Account Manager</strong><br><strong>Role Overview</strong><br>Working in partnership with teams across the group, you will take ownership of ensuring customer expectations are consistently met to a high standard. You will play a central role in managing relationships with strategically important customers, maintaining high levels of satisfaction while identifying and delivering opportunities for revenue growth. <br><br>The role includes responsibility for achieving agreed account targets, with success measured through both commercial performance and the strength of the customer relationships you develop.<br><br> <br>Key Responsibilities<br> Develop and maintain strong, long-term relationships with key customers, acting as the primary point of contact. <br> Manage a portfolio of strategic accounts, delivering 20m in sustainable revenue growth through account expansion and new business opportunities. <br> Build and maintain a healthy pipeline of opportunities across existing and new accounts. <br> Conduct regular client meetings, including performance reviews and strategic planning sessions. <br> Identify customer needs and recommend tailored solutions that add value and drive business growth. <br> Lead up-selling and cross-selling initiatives across products and services. <br> Act as the liaison between customers and internal teams to ensure seamless service delivery. <br> Collaborate with internal departments to improve commercial and operational processes aligned with account strategies. <br> Monitor sales performance metrics and produce accurate monthly, quarterly, and annual forecasts. <br> Manage tender processes and Requests for Quotation (RFQs) in collaboration with relevant stakeholders. <br> Oversee onboarding of new products and services for both new and existing customers. <br> Provide guidance to Customer Service and operational teams, acting as an escalation point for key accounts. <br> Ensure all customer deadlines, requirements, and service standards are consistently achieved. <br> Apply strong negotiation and problem-solving skills to deliver successful outcomes. <br> <br>Key Skills & Experience<br><br><strong> Proven experience in Strategic or Senior Account Management, managing major national or strategic accounts. </strong><br><strong> Strong eCommerce, eRetail or similar styled business</strong><br><strong> Demonstrable track record of delivering significant revenue growth within complex account portfolios. </strong><br><strong> Strong interpersonal, relationship-building, and stakeholder management skills. </strong><br><strong> Solid new business development experience alongside existing account growth. </strong><br><strong> Strong negotiation skills with a solution-oriented and problem-solving mindset. </strong><br><strong> Highly self-motivated, proactive, and commercially driven. </strong><br><strong> Customer-centric approach with the ability to balance customer needs and commercial objectives. </strong><br><strong> Experience using CRM systems to manage pipelines, performance, and customer relationships. </strong><br><strong> Experience using Salesforce </strong><br><strong> </strong><br><strong>Performance Measures </strong><br><strong> Achievement of revenue growth targets ( 20m). </strong><br><strong> Customer satisfaction and retention levels. </strong><br><strong> Pipeline strength and conversion rates. </strong><br><strong> Successful delivery of account plans and strategic objectives. </strong><br><strong> </strong><br><strong>Salary & Benefits </strong><br><strong> Salary 58,000 to 60,000</strong><br><strong> With a potential bonus of 15%, and an additional 15% available based on KPI's set around revenue generated for existing customers and growth, accrued from day one and payable in September.</strong><br><strong> 2 Volunteer Days per year </strong><br><strong> Monthly Wellness Allowance up to 50 </strong><br><strong> 33 Days holiday & additional Birthday holiday allowance </strong><br><strong> Summer & Winter socials </strong><br><strong> Access to EAP in addition to internal Mental Health First Aiders </strong><br><strong> Competitive Pension plan </strong><br><strong> Competitive Bonus scheme </strong><br><strong> Hybrid working, one day a week in the office, one day on the road meeting customers and the rest from home.</strong> </p><img src="https://www.jobg8.com/Tracking.aspx?NirmF3%2bmStqhBe4ZceBemAr" width="0" height="0" />