As part of the Product Support Team, the Support Specialist – English/German/Swedish will deliver customer-focused technical support for products via phone, email and chat. The Support Specialist works in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. They will empower our customers to maximize the use of our products through education and awareness.
*This is an entry-level Technical Support role.
*This position can be remote based in DE or DK (both on-site or remote).
How you'll Contribute:
To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
To educate customers on website tools and resources
To document all customer contact information, customer requests, and support issues in ticketing system
To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
To work as a team to deliver exceptional Customer Experiences in each support interaction
To develop strong relationships with customers and create Jabra brand awareness
To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
To test and evaluate new products prior to release
To be open to changes and new approaches required by the company
What we think you'll need to thrive in the role
Proven customer Service Experience
Experience supporting customers within a high-contact support center
Experienced and effective in conflict resolution and relationship management
Excellent communication skills – both verbal and written - English, German, Swedish
Strong customer focus and ability to deliver phenomenal Jabra customer experiences
Ability to communicate complex technical problems in a human tone and customer-friendly language
Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
Desire to continually learn, adapt, and work in a fun, fast-paced environment
Independent decision-making: resourceful; good problem-solving skills
Fluent in written and spoken English, German, and Swedish
As an international organization with colleagues in over 50 different countries, our official company language is English.
*This role has the option to be remote.*
Think you’ve got what it takes? Apply now.
The deadline to apply is May 3rd. Applications are assessed on a continuous basis, so don’t wait to send yours.
Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV in English. Please include a few lines about your motivation in your CV.
The Jabra culture
The Jabra culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one.
Our leaders advocate for teamwork, our teams are closely associated, and we are steadfast in our conviction that collaboration enhances every level of our corporate structure.
We welcome you in our open-minded and humorous team working in a modern work environment combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities.
Good luck with your application. We’re really looking forward to hearing from you.
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