Are you ready to embark on a game-changing career that combines your passion for languages, customer service, and travel? Look no further than arenaflex, a global technology and services leader that powers the brands of the future. We're a company that's been recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
As a Swedish or Danish-speaking Customer Support Specialist, you'll be part of a dynamic team that's dedicated to providing exceptional customer experiences. With a focus on the travel industry, you'll have the opportunity to work with customers from around the world, helping them navigate the complexities of air and rail travel, hotel bookings, and more.
**About arenaflex**
arenaflex is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're a company that's committed to innovation, excellence, and customer satisfaction. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be recognized as one of the best workplaces in the world.
**The Role**
As a Swedish or Danish-speaking Customer Support Specialist, you'll be responsible for:
* Providing exceptional customer service via phone and email
* Offering accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
* Finding solutions for each individual customer to ensure their journey runs smoothly
* Working with customers in Swedish, Danish, and English, with a focus on the Danish market
* Maintaining accurate customer data and records
* Collaborating with the team to resolve customer issues and improve processes
**Requirements**
To succeed in this role, you'll need:
* Fluency in Swedish, Danish, or Norwegian (C1 level) and a good command of English (B2 level)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Experience in customer-facing roles, preferably in the travel industry
* Familiarity with customer relationship management (CRM) software and other relevant tools
**What We Offer**
As a valued member of our team, you'll enjoy:
* A competitive salary of 1900,- Euros/Gross
* Bonus up to 250,- Euros/Gross
* Flexible work schedule, with the option to work from home or our office in Riga
* Comprehensive health insurance, including gym and dentistry
* Paid mobile phone bill
* Supportive and fun coworkers (if we do say so ourselves)
**Work Environment and Culture**
Our office in Riga is located in the heart of the city, with easy access to public transportation and amenities. We offer a dynamic and inclusive work environment, with a focus on collaboration, innovation, and customer satisfaction. Our team is made up of talented individuals from diverse backgrounds, and we're committed to creating a workplace that's inclusive, respectful, and fun.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Online courses and certifications
* Mentorship programs and career development workshops
* Opportunities for advancement and promotion
**Recruitment Process**
Our recruitment process consists of:
* A short phone interview
* An online test
* An interview with our team and a background check
* A final interview with our hiring manager
If you're selected for the role, we'll be happy to make an offer!
**Start Date and Working Hours**
The start date for this role is December or January, and the working hours are 8.5 hours per day, Monday to Sunday, from 9 AM to 8 PM.
**Location**
The role is available for remote work within the Baltic region or from our office in Riga.
**Language Requirements**
The primary language for this role is Swedish, Danish, or Norwegian, with a good command of English.
**Time Type**
This is a full-time role, with the option to work part-time after the training period.
**California Residents**
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**Apply Now**
Ready to join our team and embark on a game-changing career? Apply now and take the first step towards a brighter future with arenaflex!
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