Systems Administrator-Lead

Description Leidos Health and Services Sector currently has an opening for a Systems Administrator Lead to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one source” for resource and information encompassing a comprehensive support system. The Systems Administrator Lead is responsible for managing the functionality and efficiency of one or more operating systems and associated applications. ROLE • Establishes administrator and service accounts, maintains system documentation, tunes system performance, installs system-wide software, validates and implements critical patches, and allocates mass storage resources. • Customizes and configures system modules, workflows, forms, fields, business rules, UI policies, and related components to align with organizational processes and requirements. • Manages user roles, permissions, and access controls to ensure appropriate levels of system and data access. • Designs and implements workflows to automate processes, approvals, notifications, and task assignments using the Salesforce workflow engine. • Integrates systems and applications through APIs, web services, and integration tools to ensure data consistency and efficient information exchange. • Develops and manages custom reports, dashboards, and analytics to provide insights into service performance, trends, and improvement opportunities. • Manages platform data, including imports, exports, cleanup, and transformation activities, to maintain data integrity and accuracy. • Troubleshoots and resolves technical issues and incidents to minimize operational disruptions. • Implements configuration changes through controlled change management processes to ensure platform stability and mitigate risk. • Supports end users by providing guidance on system functionality and assisting with technical issues. • Plans and manages platform upgrades, patches, and enhancements to ensure system instances remain current and aligned with evolving features. • Implements security measures, data protection protocols, and compliance standards to safeguard system platforms and maintain regulatory compliance. • Performs remote troubleshooting using diagnostic techniques and targeted inquiries, determines appropriate solutions based on reported issues, and guides users through the resolution process. • Reviews and updates tickets, close resolved issues, and perform routine system checks, maintenance, and updates across organizational platforms. • Responsible for supporting disaster recovery solutions (i.e., RTO). Job Responsibilities • Configure, manage, and maintain enterprise system platforms including Salesforce, Amazon Connect, and associated operating systems and applications. • Establish and manage administrator and service accounts, user roles, permissions, and access controls to ensure appropriate system and data security. • Install, validate, and maintain system-wide software, patches, upgrades, and enhancements to ensure optimal performance and compliance. • Customize and configure system modules, workflows, forms, fields, business rules, UI policies, and automation processes using platform workflow engines. • Integrate systems and applications through APIs, web services, and integration tools to ensure data consistency and efficient information exchange. • Develop and manage reports, dashboards, and analytics to provide insights into system performance, utilization trends, and operational improvements. • Manage platform data activities including imports, exports, transformations, and data cleanup to maintain integrity and accuracy. • Monitor system health and performance, conduct system audits, and perform preventive maintenance to ensure stability and reliability. • Troubleshoot and resolve Level 2 and Level 3 technical issues, minimizing operational disruptions and guiding users through issue resolution. • Coordinate with development teams to gather functional requirements and support system enhancements and releases. • Plan and oversee system upgrades and environment changes through established configuration and change management processes. • Support disaster recovery planning and recovery time objectives (RTO), Apply tot his job Apply To this Job