New Charter Technologies is a company dedicated to providing best-in-class technology solutions to small-to-medium sized businesses. The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support, focusing on various technologies including printers and workstations.
Responsibilities
- IT support for customers using Microsoft operating systems and applications
- Patch management for workstations
- Virus & Malware detection and removal
- Basic server administration
- Remote & onsite workstation troubleshooting
- Communicating with clients and co-workers and updating tickets immediately stating progress and next steps
- Keeping documentation and configuration up to date
- All other duties requested including helping co-workers and assisting with urgent service requests when necessary
Skills
- Must be able to work well in a team
- Excellent verbal & written communication skills
- Sound judgement to know when to escalate issues to management
- Excellent customer service skills
- Ability to adapt quickly to changes and multi-task
- Competitive, high achiever who persists despite obstacles, opposition, or setbacks
- Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8
- Advanced knowledge of business applications and basic server administration
Benefits
- On-call bonus is paid to engineers for all weeks they are on-call.
- Optional 4 – 10-hour days after training has been completed.
- Ability to work remotely after training has been completed.
Company Overview
New Charter Technologies operates as a Managed Service Provider (MSP). It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://newchartertech.com/.