Tax Collector 3, Customer Care

DEPARTMENT OF REVENUE TAX COLLECTOR 3 Job Location: Division of Education and Compliance 1600 W Monroe St. Phoenix, AZ 85007 Posting Details: Salary: $41,000 Grade: 18 Closing Date: 4/27/2026 Job Summary: The Tax Collector 3, Customer Care is responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Via ticketing system assignments, tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. This role contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. This role is eligible for remote work with occasional presence in the Phoenix office. Job Duties: Senior • A tax collector 3, supports a Customer Care Collections team as assigned to include: • Working with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues • Assisting with escalated calls from taxpayers • Representing the team at offsite conferences • Assists new hires via technical job training and shadowing Service Delivery • Engages in inbound and outbound communication with taxpayers via phone call, email, or other means to resolve delinquent tax liabilities, as assigned • Assist and answer questions/inquiries from taxpayers • Refer and/or escalate taxpayer grievances to designated departments or unit leads/supervisors • Keep record of interactions/transactions and record details of the inquiry and the actions taken • Contact customers to respond to inquiries and/or to notify them of results or actions taken by the agency • Obtain and examine all relevant information to assess the validity of inquiries • Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance • Conducts case research, locates returns, and audits records, as assigned • Negotiates payment arrangements for delinquent tax liabilities Collection Enforcement • In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD • Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney General’s Office for civil proceedings • Files all public documents in statutory required locations • Confers with attorneys on complex case issues, as needed Agency/Department Compliance & Continuous Improvement • Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities. • Actively contributes to team and individual effectiveness through the following: - • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated • May complete periodic metrics, projects, huddle boards and reports as requested. • Prepares for and actively participates in 1:1 coaching with supervisor • Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge/Understanding • Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations • Basic knowledge and understanding of tax collection enforcement rules and regulations • Knowledge of investigative and research techniques • Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS • Knowledge of tax filing requirements and supporting documentation necessary to process tax returns Skills • Strong communications skills, to include verbal, written, and active listening w Apply tot his job Apply To this Job