Role Overview
This position oversees the Arbitration services team activities to ensure the team achieves and maintains service, production, and quality standards. Collaborate with team members to foster growth and development. This role manages the arbitration services team inventory including evaluation of provider disputes and appropriate client payment offers.
What You Will Do
Oversee the assigned arbitration services team to ensure tasks completed by employees are within the required regulatory timeframe while maintaining production standards and quality assurance. Ensure all client deliverables and SLA's are achieved.
Why It Might Be a Fit
The incumbent will coordinate efforts with the team and other leadership to bring matters to efficient and successful outcomes. The position requires excellent organizational, analytical, and independent decision-making skills, as well as the ability to anticipate needs and solve problems proactively in a fast-paced, rapidly changing environment.
Requirements
- Minimum high school diploma or equivalent (GED) and two (2) years' experience in healthcare operations.
- Minimum 1 year management/leadership experience or 2 years in a senior role.
- Excellent organizational, analytical, and independent decision-making skills
- Demonstrated critical thinking skills with the ability to manage multiple priorities and meet associated timelines.
- Ability to anticipate needs and solve problems proactively in a fast-paced, rapidly changing environment.
- Sound business judgement.
- Ability to learn quickly and work independently within time constraints.
- Adept knowledge of Microsoft Word, Excel, and Outlook
- Logical, clear, and concise written and verbal communication skills
Benefits
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year
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