HelloKindred is seeking a Tech Operations Specialist to support system operations, data workflows, and integrations across client environments. The ideal candidate brings hands-on technical experience, a strong interest in APIs and data workflows, and the ability to operate in a fast-paced, evolving environment.
Requirements
- Serve as the first point of contact for workflow failures and technical support queries.
- Monitor data flow logs, workflow reports, and support boards daily.
- Troubleshoot and resolve known technical issues using documented SOPs.
- Escalate complex issues to senior technical team members where required.
- Coordinate with external Developers and technology partners on active integration projects.
- Track project progress, follow up on outstanding items, and flag blockers.
- Create and maintain SOPs, technical documentation, and internal knowledge resources.
- Review API documentation, map data fields, and assist with technical investigations.
- Support internal integration and automation projects.
- Assist with maintaining and improving internal tools and workflows.
Benefits
- Permanent employment
- Remote work with occasional in-person collaboration
- Opportunity to work with a fast-growing technology and systems consultancy
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