SOTI is committed to delivering best in class mobile and IoT device management solutions. They are seeking a Technical Support Specialist to provide post-sales technical support for software products and ensure superior customer service for their MDM solutions.
Responsibilities
- Provide telephone and email-based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders, and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavour to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
- Use various devices to reproduce customer environments in order to troubleshoot issues further
Skills
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
- Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Outstanding verbal and written communication skills in English
Company Overview
SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.soti.net/.