This is a remote position.
We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.
Requirements
Key Responsibilities
- Provide technical support to users experiencing issues with the telehealth platformTroubleshoot login issues, connectivity problems, and general system errorsGuide users through platform features and functionalitiesEscalate complex technical issues to engineering teams when neededDocument issues, resolutions, and recurring problemsCollaborate with product and engineering teams to improve user experience
Requirements
- Fluency in English (spoken and written) is requiredProven experience in technical support or IT helpdesk rolesStrong troubleshooting and analytical skillsAbility to explain technical concepts clearly to non-technical usersFamiliarity with web-based applications and basic system diagnosticsStrong attention to detail and problem-solving mindset
Preferred Qualifications
- Experience in telehealth or healthcare technology environmentsBasic understanding of APIs, integrations, or system workflowsExperience with ticketing systems (Zendesk, Freshdesk, etc.)
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