Technical Team Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Graham Shord
Description
Division: Davies Property Claims
Department: Team MCL
Location: Home‑Based
Reporting to: Head of Operations, MCL
You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.
What will your day look like:
Knowledge and Abilities:
You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan