Technical Writer II, Support Operations

Job Description: • Support technical writing needs to facilitate daily business activities • Develop, document, and update existing policies and procedures to adapt to a growing business • Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization • Provide current documentation, revision histories, and tracking information to support Audit activities • Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents • Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance • Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met Requirements: • Capture meeting minutes and document action items • Support technical writing needs to facilitate daily business activities • Develop, document, and update existing policies and procedures to adapt to a growing business • Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization • Provide current documentation, revision histories, and tracking information to support Audit activities • Support warehousing of all documents, reports, and artifacts • Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents • Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance • Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed • Update templates • Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met • Work with SMEs to research, gather, and document process and procedures for the Technical Operations group • Verify accuracy of documentation • Maintain revision history and document repository Benefits: • Medical, Dental, and Vision (plus much more) • 401(k) Plan with Company Match • Short- & Long-Term Disability • Wellness Programs • Group Life and AD&D Insurance • Paid Vacation, Sick Days and bank Holidays • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition