**Job Title:** Temporary Customer Service Representative – Remote Opportunity at careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Temporary Customer Service Representative, you'll play a vital role in helping us achieve this goal. Our team is dedicated to providing top-notch support to our customers, and we're looking for talented individuals who share our commitment to excellence.
About the Role
As a Temporary Customer Service Representative at careerzynith, you'll be responsible for providing exceptional customer service to our utility billing and sales tax customers. You'll work in a high-volume phone and walk-in environment, ensuring that our customers receive accurate and timely assistance with their inquiries and concerns. Your primary goal will be to resolve issues efficiently and effectively, while also educating customers on our services and policies.
Key Responsibilities
- Provide customer information, respond to, and resolve difficult and sensitive inquiries and concerns from citizens and other agencies regarding charges, delinquencies, refunds, and services for water, sewer, and sanitation services.
- Handle new customer accounts by accepting applications for utility services and sales tax and/or business licenses; review applications for accuracy and completeness; process new accounts and update the system.
- Analyze and educate customers in the areas of sales tax, water consumption, sewer calculations, and troubleshoot high usage complaints.
- Analyze customer account information for payment options, payment arrangements on delinquent utility accounts.
- Accept and process utility payments over the phone and utility, sales tax, and miscellaneous receipts in person.
- Open and close utility accounts and prepare appropriate work orders for the Field Customer Service department.
- Research municipal billing or sales tax databases to obtain account information for billing discrepancies, proper payment posting, or determining action to be taken on delinquent accounts and submit required miscellaneous, financial adjustments.
- Advise license applicants and tax code violators of ordinance regulations and license requirements; disburse appropriate license applications.
- Review and input sales tax returns, applications, and statement of accounts, which include a high volume of data entry.
- Provide taxpayer information to audit staff for possible audit leads.
- Review laws, ordinances, code, and policies to verify taxability, classify license types, and authorize deduction allowances: educate businesses about licensing requirements and sales tax responsibility; assist customers in completion of forms and reconciliation.
- Receive deposits, count, and verify totals, enter into iNovah cash receipts system, prepare treasurer's receipts, and prepare deposits for various city accounts; post cash receipts from internal and external sources into iNovah cash receipts system.
- Balance cash drawer; prepare and reconcile daily deposits, cash, and fund-department-account entry; prepare deposit for armored car transport; may also include processing waste disposal transactions, processing and scanning utility billing and sales tax remittances, and batch balancing.
- May assist with training of new employees, and cross-train in equivalent areas of the department.
Minimum Qualifications/Special Requirements/Success Factors
- Two years of customer service experience involving financial transactions, including face-to-face customer contact, and working in a high-volume call center.
- Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.
- Knowledge of:
- City licensing ordinances, City and State tax codes
- General business operation, accounting, and municipal billing systems
- Customer service principles
- Relational database systems
- Use of personal computers and various software applications
- Modern office practices, procedures, and equipment
- Ability to:
- Interpret and apply codes, statutes, and policies and procedures
- Effectively communicate verbally and in writing
- Influence, negotiate, and defuse difficult situations
- Use tact and discretion when dealing with the public
- Establish and maintain effective working relationships with businesses, City staff, and the public
- Exercise judgment in prioritizing and processing payment transactions
- Prepare and maintain complete and accurate financial records and files
- Make mathematics calculations with speed and accuracy
- Follow oral and written instructions and standing procedures
Work Environment and Culture
As a Temporary Customer Service Representative at careerzynith, you'll work in a fast-paced, dynamic environment that requires excellent communication and problem-solving skills. You'll be part of a team that's dedicated to delivering exceptional customer experiences, and you'll have the opportunity to make a real difference in our customers' lives.
Compensation, Perks, and Benefits
careerzynith offers a competitive salary and a comprehensive benefits package, including:
* A generous leave accrual policy, with 17 days of vacation time annually, up to 24 days based on years of service
* 11 paid holidays per year
* 14 days of sick leave per year
* A retirement plan, with mandatory employee contributions matched by the company
* Medical, dental, and vision insurance options
* A comprehensive employee wellness program
* Opportunities for career growth and professional development
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About careerzynith
careerzynith is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our team is dedicated to delivering exceptional customer experiences, and we're committed to making a positive impact in our communities. Join us in our mission to make a difference, and discover a career that's as unique as you are.