Territory Manager

About TML  For more than 50 years, TML Supply Company has provided the Ontario HVAC/R industry with industry-leading products, knowledgeable staff and professional services. With 12 locations, TML carries the HVAC industry’s most popular products and brands, from standard air conditioning units to specialty cold-climate heat pumps and ductless or rooftop units. They are a trusted provider of top-notch brands including as ICP, A.O. Smith, Rinnai and IPEX. For more information, visit tmlsupply.com.  Job Summary The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.   Duties and Responsibilities Delivers proactive, timely customer service across multiple communication channels  Resolves or escalates issues with effective follow-up  Collaborates with internal teams to address concerns and strengthen relationships  Maintains a solution-focused approach in all interactions  Builds strong customer relationships and drives account growth within territory  Increases sales with existing customers through regular engagement  Communicates monthly with accounts on products, promotions, training, and updates  Supports vendor objectives and company sales initiatives  Conducts cold calls and manages a pipeline aligned with growth targets  Closes sales with compelling presentations tailored to the audience  Advises customers on sales strategies and pricing to  support business growth  Ability to search for and develop new business opportunities within assigned geographical territory Maintains organized and timely completion of administrative tasks  Submits accurate expense reports promptly  Keeps customer email lists current and organized  Schedules appointments accurately using the CRM system  Promotes marketing initiatives including promotions, flyers, specials, and training  Conducts market pricing studies Demonstrates in-depth knowledge of company product lines with accuracy and confidence  Maintains an organized personal library of sales and technical materials for all product categories  Supports collection efforts for outstanding accounts receivable as directed  Understands basic accounts receivable processes and can retrieve relevant records in the ERP system Performs additional duties as assigned, with flexibility to adapt to evolving business needs. Qualifications Minimum 3+ Years Appliance Sales and or Distribution sales experience Business Development and Proficient CRM and Pipeline experience Physical Demands Sitting at a desk or using a computer for prolonged periods Manual dexterity for typing, handling small objects What We Offer: We care about your well-being from day one. Here’s a snapshot of the benefits we provide:  Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day Life insurance, plus short- and long-term disability coverage RRSP with company contributions Paid time off - vacation, holidays and personal days Employee Assistance Program (EAP); Employee discounts and much more... Additional Information  Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]    mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [email protected] Apply To This Job