Training Vitamin Specialist (Call Center)

POSITION SUMMARY As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training. • **Please note: The training class for this role is scheduled to start on May 26th! WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS • High school diploma or GED required • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people • Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service • Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others • Ability to make decisions and exercise good judgment in a fast-paced structured environment • The ability to comfortably apply consultative sales techniques • Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience • Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics. • Must be a motivated self-starter who thrives in a team-oriented environment • A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus. • Ability to successfully complete ongoing training requirements • Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift • Must be willing to work overtime or on weekends, as the workload demands WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility • Educate customers on ingredients, features, benefits and use of company products • Document customer inquiries and actions on tracking system and/or by completing logs • Maintain confidentiality and sensitivity in all aspects of internal and external contacts • Manage steady volume of calls on a daily basis and prioritize follow-through • May generate written correspondence and process document requests • Assist in identifying issues and trends to improve overall customer service and productivity • Identify errors promptly and determine what corrective steps may be taken to resolve errors • Responsible for all actions/responsibilities as described in company controlled documentation for this position • Consistently creates opportunities to promote interest in ProCaps products and services • Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line • Perform other duties and responsibilities, as assigned Work Environment • Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment • We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space. • Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere. • We are dedicated to professionalism and growth, continually striving to improve and excel in all we do. • Duties are performed primarily in a smoke-free environment PHYSICAL REQUIREMENTS • Frequent sitting, standing, walking • Able to lift up to 25 lbs. WHAT WE OFFER: ProCaps Laboratories provides: • A competitive starting rate of $22/hr • Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program! • Paid Time Off, Eight (8) Company Holidays • 401k with 4.5% match • 100% Company Life Coverage • 100% Short Term Disability Coverage • Gym Membership Fee Reimbursement • Vitamin Allowance + Discounts • Company-Funded HS ($1,600/year) • Cash Reward Employee Referral Program • Pet Insurance • Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!