West Bend Insurance Company is recognized as a Top Workplace and values its associates as their greatest asset. The Underwriting Technician plays a vital support role in ensuring service excellence by applying a thorough understanding of systems and workflows, with responsibilities including processing policy changes and clearing accounts for new customers.
Responsibilities
- Interpret and apply underwriting guidelines and procedures to support service level standards
- Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions
- Collaborate with internal teams to ensure timely and accurate policy service
- Maintain a strong customer service orientation in all tasks and communications
- Adapt to and support ongoing changes in technology, systems, and workflows
Skills
- Interpret and apply underwriting guidelines and procedures to support service level standards
- Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions
- Collaborate with internal teams to ensure timely and accurate policy service
- Maintain a strong customer service orientation in all tasks and communications
- Adapt to and support ongoing changes in technology, systems, and workflows
- 1-2 years of insurance related experience
- Knowledge of personal computers
- Organizational and time management skills
- Proficiency in Microsoft Suite
- Basic written and verbal communication skills
- Basic math and data entry skills
- Ability to work in fast paced environment
- High school diploma or equivalent
- Completion of Associate in General Insurance Designation
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
Company Overview
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners. It was founded in 1894, and is headquartered in West Bend, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.thesilverlining.com/.