WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Vendor Relations Clerk III to support the day-to-day maintenance of the repairs process. The role involves coordinating vendor requests, maintaining communication with customers and vendors, and ensuring timely resolution of issues.
Responsibilities
- Receives customer requests and coordinates vendors for completion of repairs or equipment requests
- Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met
- Continuous updates to customers and systems timely and accurately
- Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner
- Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication
- Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs
- Reviews quotes, monitors phone queue and looks for escalations, taking extra steps or meetings to approach particular tasks
- Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes
- Monitor Team email and systems for new or escalated requests and to assist with coverage
- Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed
- Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement
- Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies
- Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement
- Assists with training, escalations and occasional projects or billing questions
- Assist as necessary with the on-boarding process of all new vendors
- Assists with Quality reports, extra research and coaching reps
Skills
- Education: HS Diploma or GED (accredited)
- Experience: No previous experience required
- Certificates, Licenses, Registrations or Other Requirements: None required
- Other Knowledge, Skills or Abilities Required: None required
Company Overview
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