Job Purpose Our Revenue Cycle Transformation division plays a pivotal role in driving the financial success of our organization and our customers. The Vice President, Transformation Services will be responsible for leading and implementing initiatives that enhance revenue cycle performance, optimize operational efficiency, and improve financial outcomes. The Vice President, Transformation Services should possess exceptional communication, critical thinking, and client relationship skills, along with a deep understanding of revenue cycle management and evolving payer requirements.
Duties and Responsibilities
- Lead and drive revenue cycle transformation initiatives to maximize efficiency and effectiveness of full end-to-end revenue cycle operations and services for clients
- Provide strategic guidance and support to external and internal stakeholders on revenue cycle optimization initiatives and activities
- Prepare comprehensive reports, presentations and documentation as required to monitor, evaluate and communicate the effectiveness of revenue cycle initiatives
- Act as a subject matter expert on revenue cycle practices and operations, addressing inquiries from clients and team members
- Responsible for tightly monitoring analytics to report progress on any detected trends in payments, denials and procedural problems to the client and developing recommendations regarding the execution of corrective actions
- Stay abreast of healthcare industry trends, regulations, and managed care contracts, and provide recommendations to clients regarding payment trends, denials, and process improvements
- Maintain a positive and professional demeanor with clients and team members
- Always maintain confidentiality of sensitive clients and Med-Metrix proprietary information
- Ensure compliance with organizational and departmental policies and procedures
- Analyze and resolve complex problems efficiently, ensuring timely and accurate resolutions
- Establish realistic and measurable goals and priorities aligned with organizational objectives
- Effectively communicate with various stakeholders, including patients, colleagues, insurance companies, hospital staff, and clients
- Demonstrate familiarity with insurance company practices pertaining to reimbursement processes
- Collaborate with the Business Development team during the sales process, providing revenue cycle expertise and support
- Oversee the timely disablement of remote client access for terminated or transferred employees, when applicable
- Other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field preferred
- Proven experience in a leadership role within revenue cycle services, preferably in a healthcare hospital-based healthcare setting
- Strong understanding of revenue cycle management principles and practices, with a demonstrated ability to deliver high-quality services to clients
- Possess knowledge of state and federal governmental, legal, and regulatory provisions related to front-end, middle and backend revenue cycle operations
- Excellent leadership skills, including the ability to motivate, mentor, and develop a high-performing team
- Proficiency in revenue cycle management systems, electronic health records (EHR), and client management tools
- Ability to adapt to a fast-paced and changing environment, managing multiple priorities and deadlines effectively
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
Working Conditions
- Occasional travel and flexibility to work outside of normal business hours as needed
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
- Work Environment: The noise level in the work environment is usually minimal
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
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