Company: Schneider Electric
Job description: Job Description:
What will you do?
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Assist building automation engineers, using various operator workstations, servers, databases, digital interface units, and standard automation tools of the trade in troubleshooting software, hardware, field equipment failures via remote phone and computer support.
- Assist building security staff, using various operator workstations, servers, databases, digital interface units, and standard security tools of the trade in troubleshooting software, hardware, field equipment failures via remote phone and computer support.
- Responds to emergency and routine service calls to provide restoration of building automation systems operation and control with a minimum of downtime.
- Promotes, builds, and maintains good relations with the customers; keeps manager informed of needs, work order ticket status, and actual or potential problems.
- Provides technical guidance and support including set-up, check-out, operation, and troubleshooting complex building automation and control systems; verifies functional performance of systems.
- Provides technical instruction and training to other personnel on basic theory, proper system operations, preventative maintenance, troubleshooting techniques, typical system failures, and corrections.
- Knowledgeable with controls, sensing and actuating devices.
- Provides recommendation on equipment/systems operation and modification for energy conservation, efficiency, and reliability.
- Responsible for capturing and sharing best practices and lessons learned throughout business
- Maintain product certifications
- Experience, Exposure and Education that demonstrate a thorough knowledge of customer service.
- Must have 2+ years of Building Automation System experience.
- Knowledge of MS SQL databases, Windows servers and workstation operating systems.
- Applicant must have strong communication & customer service skills to be able to interpret customer desires and preferences.
- Technical skills to troubleshoot hardware and software system failures.
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Product specific programming knowledge preferred: Vista, I/Net, Continuum, Ecostruxure for Buildings (EBO)
- Proficient in Microsoft Office programs, including thorough knowledge of MS Project, Word, and Excel required
- Knowledge of building automation solutions and components, including software and field devices.
- Knowledge of access control, video management systems, IP cameras and related security devices used in commercial applications.
- Ability to read and interpret blueprints, flow charts, schematic, and control sequences, which may also involve various software languages and formats.
- Ability to analyze complex control sequences and resulting operations, and to develop innovations that solve difficult technical problems.
- Career Growth and advancement opportunity
- Exceptional compensation package with bonus
- Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!
This position reports to the Services Technical Operations Manager.
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Expected salary:
Location: USA Apply Now