Company: Bright Horizons Family Solutions
Job description: Primary Purpose
The Manager, Business Intelligence and Client Reporting will be responsible for managing the internal processes and resources of the enterprise reporting team, for executing on the Enterprise BI & Client Reporting teams internal roadmap, and for supervising the teams shared resources, assigning them to tasks and adjusting as needed.
Essential Functions/Responsibilities
- Develop and maintain a basic understanding of various Bright Horizons reporting systems.
- Work independently with IT, stakeholders, and Product Analysts to investigate viability of departments ability to meet reporting needs.
- Oversee Salesforce ticketing process to ensure timely response to requests and to update the ticketing system to reflect current needs.
- Manage shared team resources, including Qlik and automation developers, to ensure efficient and properly prioritized allocation and assignments
- Own the enterprise reporting teams documentation wiki by ensuring team members populate and/or modify documentation according to established protocols and requirements.
- Assist senior director with roadmap management and review
- Assist senior director with establishing and maintaining standardized report bundles, tracking costs associated costs for customizations, and cross-charging as needed.
- Monitor and improve BI operations, automating processes where possible and identifying and correcting issues proactively
- Work with senior director to improve the quality and speed of decision-making and inform new product development process by designing and implementing reports, dashboards, and presentations and analyzing customer and market data
- Schedule and coordinate with other teams
- Coordinate onboarding for new hires, including system access requests and adding to distribution lists
- Drives knowledge sharing within and across verticals.
Receives limited direction and exercises independent judgement within the scope of their role
Influence
Regularly required to influence cross-functional teams
Job Requirements
Education
Bachelor's Degree in Business is preferred
Experience
5+ years hands-on experience with reporting and analytics solutions is required
Hands-on experience in creating dashboards, reports, analytics that support data driven decision making and support is preferred
Additional Job Requirements
- Experience with Microsoft SQL, SSRS, and stored procedures preferred
- Demonstrated ability to lead complex BI implementation projects
Remote, Hybrid, or Newton, MA
This role has the following employment benefits:
- Health Care
- Retirement
- Sick Leave
- Vacation
- Paid Holidays
- Disability Insurance
- Life Insurance
- Tuition Reimbursement
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at [email protected] or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: and along with information on the and .
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Expected salary: $60000 - 85000 per year
Location: Newton, MA Apply Now