## Responsibilities
Ultimately responsible for on-time delivery of client work
Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis
Manage a tight client operations process, from kickoff to closure
Actively work with a Sr. Marketing Director on their accounts to determine project management needs
Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency
Shepherd the internal team to maintain deadlines
Second responder for client channels
Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties
Own weekly updating of OKR’s, KPI’s, and meeting agendas
Create monthly client business reviews
Distribute major strategic documents to Marketing Directors and / or strategic advisors
Flag any and all delivery issues to leadership team for input / problem solving
## Requirements
2+ years of experience in client services operations within marketing
Agency experience required
Proven track record of growing client relationships over time
Strong understanding of digital marketing (SEO, paid media, CRO, etc.)
Strong communication and collaboration skills
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