About the position
At Paul Davis Restoration, we help homeowners and businesses recover after disasters and get back to what matters most. Our Intake Specialists are often the very first voice customers hear in a time of stress, which makes this role incredibly important to our mission of providing peace of mind and extraordinary care. If you are organized, calm under pressure, and thrive in a fast-paced, phone-heavy environment, this could be a great fit. This is a work from home position but will require initial in-office training. Must live in the Weber/Davis/Salt Lake County area. What does an Intake Specialist with Paul Davis do? The Intake Specialist serves as the first point of contact for customers calling in property damage claims. This role is highly phone-focused between all four Utah locations and two in Nevada. Strong multitasking, communication, and organizational skills are required. You will gather critical information, enter data accurately, and ensure calls and leads are routed properly so our operations teams can respond quickly and effectively.
Responsibilities
• Professionally represent Paul Davis Restoration at all times
• Manage a high volume of inbound and outbound calls with empathy and professionalism
• Collect and document customer and loss information with accuracy and speed
• Perform quick and accurate data entry while actively on calls
• Coordinate and route information to appropriate teams for follow-up
• Maintain detailed and organized records across multiple systems
• Provide consistent follow-through to ensure no leads or calls fall through the cracks
• Support front-office and administrative tasks as needed
Requirements
• 1 - 2 years+ of experience in a relevant role preferred
• High school diploma or equivalent
• Highly organized and attention to detail with problem-solving abilities
• Ability to multitask and prioritize while communicating effectively
• High-level communicator
• Proficient in Microsoft Office
Nice-to-haves
• Mitigation experience is a plus but not required
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