About careerzynith – A Purpose‑Driven Leader in Human‑Centric Health Care
At careerzynith, we live by a single, clear purpose: bringing our heart to every moment of your health. This purpose fuels a culture where every employee feels empowered to make health care more personal, convenient, and affordable. Our “Heart at Work” behaviors guide us to treat each interaction—whether with a member, a partner, or a colleague—as an opportunity to demonstrate compassion, integrity, and innovation. As a fully remote organization, careerzynith embraces flexibility, technology, and a collaborative spirit that lets you thrive from any location in the United States.
Why This Role Matters
The Worklife Customer Support Associate is the front‑line voice of careerzynith’s Employee Assistance Program (EAP). You will be the trusted guide who helps members navigate life‑skill resources—ranging from childcare and eldercare to mental‑health counseling—ensuring they receive timely, confidential, and high‑quality support. Your ability to listen, assess, and act will directly influence the well‑being of thousands of employees and their families, reinforcing careerzynith’s commitment to a healthier, happier workforce.
Position Summary & Schedule
Title: Worklife Customer Support Associate – Employee Assistance Program (EAP) Specialist
Employment Type: Full‑time, remote
Shift: Friday – Tuesday, 8:30 AM – 5:00 PM EST (schedule may be adjusted to meet business needs)
Training: Six‑week onboarding program designed to equip you with the tools, systems, and soft‑skill techniques needed for success.
Holiday & PTO Policy: As part of a 24‑hour call‑center operation, holidays are treated as regular business days unless you have pre‑approved time off. No PTO is available during the first 45 days of employment.
Key Responsibilities
- Active Listening & Call Triage: Determine the purpose of each inbound call, listen empathetically, and triage the request with professionalism and speed.
- Needs Assessment: Conduct thorough assessments of member needs, research relevant careerzynith EAP resources, and articulate solutions clearly.
- Crisis Management: Recognize signs of crisis, evaluate risk, and initiate appropriate escalation protocols to safeguard member well‑being.
- Resource Identification: Use internal databases and online tools to locate qualified providers, community resources, and support programs that match member requirements.
- Case Documentation: Accurately enter member information into the careerzynith EAP system, documenting all interactions, decisions, and follow‑up actions.
- Transfer & Follow‑Up Support: Receive calls transferred from counselors, provide immediate assistance, and schedule appointments with qualified professionals.
- Life‑Skill Assistance: Help members with practical life‑skill inquiries such as finding childcare, eldercare, financial counseling, and more.
- Outbound Outreach: Make proactive outbound calls when needed to confirm resource availability, secure appointments, and ensure member satisfaction.
- Administrative & Fulfillment Tasks: Prepare and dispatch provider profiles, guidebooks, and other materials; maintain inventory; and document fulfillment in the EAP system.
- Compliance & Confidentiality: Uphold careerzynith’s privacy policies, regulatory standards, and risk‑management protocols at all times.
- Collaboration: Communicate effectively with internal stakeholders—including counselors, operations teams, and technology partners—to deliver seamless service.
Essential Qualifications
- Minimum 1 year of experience in a call‑center environment, preferably supporting health‑related or human‑service programs.
- Background in a social, psychological, or human‑services field that demonstrates empathy, active listening, and client‑support skills.
- Proven ability to assess needs, research resources, and communicate solutions in a clear, compassionate manner.
- Strong written and verbal communication skills, with an emphasis on professionalism and accuracy.
- Reliable high‑speed residential internet (minimum 25 Mbps download / 3 Mbps upload) with a hard‑wired Ethernet connection.
- Ability to work independently in a remote setting while maintaining high productivity and adherence to schedule.
- Commitment to maintaining confidentiality and complying with all regulatory and internal policies.
Preferred Qualifications
- Bachelor’s degree (Arts or Science) in Psychology, Social Work, Human Resources, or a related discipline.
- Experience with employee assistance programs, mental‑health hotlines, or similar support services.
- Familiarity with careerzynith’s internal case‑management platforms or comparable CRM systems.
- Certification in crisis intervention, mental‑health first aid, or related fields.
- Demonstrated track record of meeting performance metrics in a high‑volume call‑center environment.
Core Skills & Competencies
- Empathy & Emotional Intelligence: Ability to connect with callers, understand their concerns, and respond with genuine care.
- Problem‑Solving: Quick identification of appropriate resources and creative solutions for complex life‑skill challenges.
- Organizational Skills: Accurate documentation, case tracking, and follow‑up to ensure no detail is missed.
- Technical Proficiency: Comfortable navigating web‑based databases, ticketing systems, and remote‑desktop tools.
- Time Management: Efficiently handle multiple calls, tasks, and administrative duties within shift constraints.
- Team Collaboration: Work cooperatively with counselors, supervisors, and cross‑functional partners to achieve shared goals.
- Adaptability: Thrive in a dynamic environment where priorities may shift based on member needs and business demands.
Work Environment & Culture at careerzynith
careerzynith’s remote workforce is built on trust, autonomy, and a shared commitment to health‑focused outcomes. Our culture celebrates curiosity, humility, and collaboration. Employees are encouraged to:
- Participate in virtual “Heart at Work” workshops that reinforce our purpose‑driven mission.
- Engage in regular peer‑recognition programs that highlight acts of kindness and innovation.
- Take advantage of flexible scheduling options, wellness challenges, and community‑service initiatives.
- Access a robust internal network of mentors, coaches, and subject‑matter experts.
Because we operate entirely remotely, you’ll receive a comprehensive home‑office stipend, ergonomic equipment recommendations, and ongoing technical support to ensure a productive workspace.
Compensation, Perks & Benefits
careerzynith offers a competitive hourly wage ranging from $18.50 to $35.29, calibrated based on experience, education, and geographic location. In addition to base pay, eligible employees may receive:
- Performance‑based bonuses and short‑term incentive programs.
- Full medical, dental, and vision coverage for you and your dependents.
- 401(k) retirement savings plan with company match and an Employee Stock Purchase Plan.
- Fully‑paid term life insurance, short‑term and long‑term disability coverage.
- Generous paid time off (PTO), paid holidays, and sick leave in accordance with state regulations.
- Well‑being programs, mental‑health resources, and free development courses.
- Discounts on careerzynith products, partner services, and a CVS‑store‑wide employee discount.
- Education assistance for continued learning and professional certifications.
Career Growth & Development Opportunities
careerzynith invests heavily in the growth of its people. As a Worklife Customer Support Associate, you will have access to:
- Structured career pathways that can lead to senior support roles, team lead positions, or specialized EAP counseling tracks.
- Mentorship programs pairing you with experienced professionals across the organization.
- Regular training sessions on advanced communication techniques, crisis management, and technology platforms.
- Opportunities to contribute to process‑improvement initiatives, product feedback loops, and cross‑functional projects.
- Eligibility for internal mobility, allowing you to explore roles in operations, human resources, or product development within careerzynith.
Application Process
Ready to bring your heart to careerzynith and make a tangible difference in the lives of our members? Follow these steps:
- Prepare an up‑to‑date resume highlighting relevant call‑center and human‑service experience.
- Craft a concise cover letter that showcases your empathy, problem‑solving abilities, and why you’re passionate about employee assistance programs.
- Submit your application through the link below. Our recruiting team will review your submission and contact you for a virtual interview if your profile aligns with the role.
Apply Now – Join careerzynith!
Closing Statement
If you thrive in a fast‑paced, purpose‑driven environment and are eager to support colleagues through life’s challenges, careerzynith wants to hear from you. Join a team where your compassion becomes a catalyst for healthier workplaces, and where every call you take helps build a more resilient, caring community. Apply today and start a rewarding career that truly puts a heart into health.
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