DUTIES AND RESPONSIBILITIES
- Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
- Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
- Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
- Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
- Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
- Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
- Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
- Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
- Meet and exceed individual and company goals
QUALIFICATIONS
- Bachelor’s degree or at least high school diploma
- Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
- 2 years of Customer Service Call Center experience or comparable experience required
- Hardworking, Flexible, proactive, and eager to work
- Reliable and responsible
- Experience in Zendesk and Shopify is a plus
- The ability to work in a team environment (multiple people towards the same/similar goals) required
- Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
- Must have an internet connection of 25mbs to able to qualify for work from home set up
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