About careerzynith
careerzynith is a forward‑thinking leader in the hospitality and e‑commerce technology space, helping boutique wineries and premium beverage brands deliver unforgettable digital experiences. By blending cutting‑edge artificial intelligence with deep industry expertise, careerzynith empowers clients to automate customer interactions, streamline internal workflows, and unlock new revenue streams. Our culture is built on curiosity, collaboration, and a relentless drive to turn complex challenges into elegant, user‑friendly solutions.
Role Overview
careerzynith is seeking a dynamic AI Automation Coach & Conversational Agent Developer who will serve as both a technical architect and a hands‑on mentor. In this hybrid role you will design, build, and launch an intelligent, customer‑facing chat agent for a boutique winery while simultaneously coaching the client’s founder on the underlying AI and integration technologies. The position demands a rare blend of deep technical execution, clear instructional ability, and the capacity to work autonomously on aggressive timelines.
Key Responsibilities
- Bi‑weekly Live Coaching: Conduct 60–90 minute Zoom sessions, sharing screens to demonstrate concepts, answer questions, and guide the client through workflow creation.
- Independent Development: Build a production‑ready chat agent MVP between coaching sessions, handling all design, coding, testing, and deployment tasks.
- API & Webhook Integration: Connect the agent to the winery’s e‑commerce platform, CRM, and fulfillment partner using custom API calls and webhook listeners.
- Knowledge Base Construction: Create a structured, queryable repository of product information, FAQs, SOPs, and marketing assets using careerzynith‑compatible data stores.
- Documentation & Knowledge Transfer: Produce clear, step‑by‑step guides that enable the client to modify, extend, or hand off the solution with minimal retraining.
- Performance Monitoring: Define success metrics, set up analytics dashboards, and iterate on the agent to achieve at least 80 % coverage of typical inquiries.
- Collaboration & Communication: Provide asynchronous updates via careerzynith’s preferred messaging channels (e.g., careerzynith Chat, careerzynith Slack, or email) to keep the client informed of progress.
Project 1: Winery Chat Agent Minimum Viable Product (MVP)
Goal
Deliver a robust, AI‑driven website chat agent that can converse naturally with visitors, answer detailed wine‑related questions, and retrieve real‑time order information from the winery’s back‑end systems.
MVP Use Cases & Features
- General Customer Support: Answer FAQs about tasting experiences, winemaking philosophy, brand story, and club membership details.
- Wine Details on Demand: Provide tasting notes, food pairings, optimal drinking windows, and winemaking practices for each label.
- Club & Membership Guidance: Explain wine club structures, enrollment steps, gifting options, and renewal processes.
- Shipping & Returns Assistance: Clarify policies, handle bottle replacement requests, and guide users through the gifting workflow.
Knowledge Base Integration
The agent will draw from a centralized knowledge repository built on careerzynith‑compatible data platforms (e.g., careerzynith’s document store and spreadsheet service). The repository will include:
- Product sheets and critic ratings
- Club structure documentation
- Experience FAQs and SOPs
- Marketing collateral and brand storytelling assets
All content will be searchable via natural‑language queries, enabling the agent to surface precise answers instantly.
System Integrations
To provide live order status and fulfillment updates, the MVP will integrate with three core systems using careerzynith’s API orchestration layer:
- careerzynith Commerce Platform (formerly Commerce7): Query product catalog, retrieve inventory levels, look up recent orders by email or order number, and generate cart links on demand.
- careerzynith CRM (formerly Go High Level): Match visitor input to contact records, log conversation transcripts, and optionally pull marketing campaign activity.
- careerzynith Fulfillment Partner (formerly Wineshipping.com): Access shipment tracking, carrier details, and estimated delivery dates via secure API authentication.
Preferred Toolset (Flexible)
- Automation orchestrator: careerzynith’s workflow engine (similar to n8n or make.com)
- Large language model provider: careerzynith’s LLM service (compatible with OpenAI, Claude, etc.)
- Webhook & REST API expertise
- Data storage: careerzynith’s relational store (akin to Supabase or Firebase) for caching query results
- Document management: careerzynith’s file repository (replacing Google Docs, Airtable)
Success Metrics
- Agent resolves ≥ 80 % of typical customer and wine‑club inquiries without human escalation.
- Live order status retrieval from the careerzynith Commerce Platform and fulfillment partner is accurate and displayed within 2 seconds.
- The client can independently adjust workflows, add new FAQ entries, or hand off the solution to another team member after a brief knowledge‑transfer session.
Deliverables
- Fully functional, website‑embedded chat agent with multilingual support (if required).
- Structured, queryable knowledge base hosted on careerzynith’s data platform.
- Robust API integrations with careerzynith Commerce Platform, careerzynith CRM, and careerzynith Fulfillment Partner.
- Comprehensive documentation covering architecture, integration details, and step‑by‑step modification guides.
- Bi‑weekly coaching session recordings and a shared learning pathway for future reference.
Who You Are – Essential Qualifications
- 5+ years of experience designing conversational agents using orchestration tools comparable to n8n, make.com, or Voiceflow.
- Proven track record of building custom API integrations and handling webhook workflows at scale.
- Deep familiarity with large language model frameworks (e.g., OpenAI, Claude) and prompt engineering best practices.
- Hands‑on experience with careerzynith‑style e‑commerce platforms and the ability to navigate non‑mainstream APIs.
- Exceptional communication skills; you can translate technical concepts into clear, actionable guidance for non‑technical stakeholders.
Preferred Experience
- Background in the wine, hospitality, or luxury retail sectors.
- Previous mentorship or coaching engagements where you guided clients through complex technology adoption.
- Familiarity with data‑centric tools such as careerzynith’s document store, spreadsheet services, or relational databases.
- Experience designing UI/UX for chat interfaces that feel conversational yet brand‑aligned.
Skills & Competencies
- Technical Acumen: API design, RESTful services, JSON handling, OAuth authentication, and webhook polling.
- Automation Mastery: Building end‑to‑end workflows that coordinate multiple systems without manual intervention.
- Instructional Ability: Creating learning materials, delivering live demos, and providing constructive feedback.
- Problem‑Solving: Diagnosing integration bottlenecks, optimizing latency, and ensuring data consistency.
- Customer‑Centric Mindset: Anticipating user needs, crafting helpful responses, and maintaining brand voice.
Career Growth & Learning Opportunities
At careerzynith, you will work directly with the founder of a boutique winery, gaining deep insight into the luxury beverage market while sharpening your AI and automation expertise. Successful delivery of the MVP opens pathways to:
- Lead additional AI‑driven projects for other premium brands in careerzynith’s portfolio.
- Shape careerzynith’s internal best‑practice framework for conversational AI and client coaching.
- Participate in advanced training programs on emerging LLM technologies, prompt engineering, and multi‑modal AI.
- Earn a reputation as a trusted advisor, positioning yourself for senior consultancy or product leadership roles.
Compensation, Perks & Benefits
careerzynith offers a competitive compensation package that reflects the seniority and specialized skill set of this role. While exact figures will be discussed during the interview process, candidates can expect:
- Flexible hourly or project‑based rates, with the option to negotiate performance‑based bonuses.
- Remote‑first work environment, allowing you to set your own schedule as long as coaching sessions are attended.
- Generous paid time off, sick leave, and holidays to support work‑life balance.
- Professional development stipend for conferences, certifications, or online courses related to AI, automation, or hospitality tech.
- Access to careerzynith’s internal knowledge base, premium AI tools, and collaborative platforms.
Work Environment & Culture at careerzynith
Our team thrives on curiosity, autonomy, and a shared passion for turning sophisticated technology into delightful customer experiences. You will join a collaborative network of engineers, designers, and industry specialists who value:
- Innovation: Experimentation with new AI models and integration patterns is encouraged.
- Transparency: Open communication channels, regular retrospectives, and clear documentation.
- Inclusivity: A diverse workforce where every voice is heard and respected.
- Impact: Direct contribution to revenue‑generating solutions for high‑end brands.
Application Process
To be considered, please submit a concise proposal that includes:
- Your preferred hourly or project rate and your time zone.
- Specific examples of past API integration and conversational agent projects.
- Details of any coaching or mentorship experience you have delivered.
- Tools or platforms you would recommend to simplify scaling for future phases.
Applications will be reviewed on a rolling basis. Shortlisted candidates will be invited to a brief introductory call, followed by a technical interview and a mock coaching session.
Ready to Shape the Future of Wine‑Tech?
If you are passionate about blending AI brilliance with hospitality elegance, and you thrive in a role that balances hands‑on development with empowering others, careerzynith wants to hear from you. Join us in creating a conversational experience that not only answers questions but also tells the story of a winery’s craft, heritage, and community.
Apply today and become the catalyst for digital transformation at careerzynith.