AI Product Analyst – Global Technology Operations

Manulife is a leading international financial services provider, and they are seeking an early-career AI Product Analyst to join their Global Technology Operations team. The role involves designing, building, and deploying AI-driven applications to improve system reliability and enhance user experience across global platforms.

Responsibilities

• Design, build, test, and deploy AI-powered applications across backend and frontend systems
• Develop backend services and APIs using Python (e.g., FastAPI)
• Build intuitive user interfaces using modern JavaScript frameworks (e.g., React)
• Integrate applications with enterprise platforms such as ServiceNow and observability tools
• Build AI-driven solutions using LLM APIs (e.g., OpenAI, Azure OpenAI)
• Support the development of AI workflows that help automate operational processes
• Work with data teams to access and use enterprise data effectively
• Participate in agile development, including sprint planning and iterative delivery
• Write clean, maintainable, and well-documented code
• Contribute to testing, debugging, and performance improvement
• Collaborate with cross-functional teams across regions and time zones
• Support application releases and ongoing system performance
• Participate in a structured on-call rotation with team support

Skills

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
• Hands-on experience (internship, co-op, or project-based) in software development
• Proficiency in Python and experience building APIs or backend services
• Working knowledge of JavaScript (e.g., React) or willingness to learn
• Basic understanding of REST APIs and system integration concepts
• Interest in AI/ML and emerging technologies
• Experience with cloud platforms (e.g., Microsoft Azure)
• Exposure to LLMs, prompt engineering, or retrieval-based AI concepts (RAG)
• Familiarity with Docker, CI/CD pipelines, or infrastructure-as-code tools (e.g., Terraform)
• Knowledge of enterprise tools such as ServiceNow or observability platforms

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• We offer the full range of statutory leaves of absence.
• Hybrid

Company Overview