Momentum Financial Services Group is a leader in financial solutions for underserved communities, helping people reimagine how money works. They are seeking an Analyst, Business Process to support process documentation and operational consistency across the organization by capturing workflows, developing process maps, and maintaining clear documentation as processes evolve.
Responsibilities
- Coordinate meetings and interviews with stakeholders to gather information on business processes and workflows
- Build collaborative relationships across teams to support documentation efforts
- Act as a point of contact for follow-ups and process clarification
- Assist in documenting current-state processes using process maps, flowcharts, and written narratives
- Translate stakeholder input into clear, structured documentation
- Capture process steps, decision points, roles, and system interactions accurately
- Support the creation and maintenance of standard operating procedures and related materials
- Ensure documentation is clear, consistent, and aligned with business standards
- Maintain organized documentation repositories with proper version control and accessibility
- Assist with process reviews to identify gaps, inconsistencies, and improvement opportunities
- Update documentation to reflect process changes and enhancements
- Help maintain accuracy and relevance of operational materials over time
- Support communication and awareness efforts related to updated processes and documentation
- Partner with Change Management and business teams to encourage process adoption
- Help ensure documentation is user-friendly and easily accessible
Skills
- Strong attention to detail and organizational skills
- Ability to translate information into clear, concise documentation
- Strong written and verbal communication skills
- Analytical mindset with curiosity and willingness to ask questions
- Ability to collaborate effectively across teams and stakeholders
- Basic understanding of process mapping concepts or willingness to learn
- Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint
- Bachelor's degree in Business, Operations Management, or a related field
- 0–2 years of experience in operations, administration, or business support roles
- Exposure to documenting processes or workflows in academic or professional settings
- Experience in Financial Services, Consulting, or Retail
Benefits
- Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
- Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered.
- Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
- Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
- Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.
- Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.
Company Overview
Momentum Financial Services Group offers financial solutions and products like check cashing, loans, prepaid credits and money transfers. It was founded in 1982, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://mfsg.com.